Patient Access Representative
5 days ago
The East Boston Neighborhood Health Center is seeking a highly skilled Patient Access Representative to join our team. As a key member of our front desk staff, you will be responsible for delivering exceptional customer service, managing patient flow, and ensuring accurate data entry.
In this role, you will interact with patients and staff in a courteous, respectful, and sensitive manner, maintaining confidentiality at all times. You will verify patient demographic, insurance, and account information, edit as needed, and manage work queues efficiently. Your attention to detail and ability to multitask will enable you to register patients quickly while maintaining the quality and accuracy of information entered into our system.
You will also be responsible for handling cash collections, tracking payments, and reporting any related issues. Additionally, you will interpret skills are used appropriately within clinical areas as needed. You will promote a sense of teamwork, display a positive attitude, and contribute to creating a positive work environment.
We are looking for an individual who can demonstrate superior customer service skills, bilingual skills (English/Spanish), and the ability to work in a fast-paced environment. If you possess these qualities, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Deliver exceptional customer service to patients and staff
- Manage patient flow and ensure efficient registration processes
- Verify patient demographic, insurance, and account information
- Edit patient information as needed and manage work queues efficiently
- Handle cash collections, track payments, and report any related issues
- Use interpreting skills appropriately within clinical areas
- Promote teamwork, display a positive attitude, and contribute to a positive work environment
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