Solutions Center Analyst

3 days ago


Atlanta, United States The Intersect Group Full time

Solution Center Analyst


The Solution Center is 100% phone support and support many applications. I’m looking for someone who doesn’t require a lot of training, has at least 4yrs of Technical Helpdesk Support experience and the ability to hit the ground running. Please review some of the preferred experience listed.


Required Qualifications:

CompTIA A+ (Must have completed 2015+)

At least 2 years, ideally 4+ years in helpdesk/tech support role


Skills Experience:

Citrix

Active Directory (Password resets, account access, etc.)

AirWatch (Doesn't have to be SUPER knowledgeable about it, but familiar)

Ability to handle up to 40 tickets per day


Preferred Qualifications:

1 year of experience in a Healthcare setting

1 year of experience in a network operation center

1 year of experience in network and system administration

Epic knowledge

Cisco knowledge (from NOC)



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