Personal Lines Department Manager

3 weeks ago

Lighthouse Point, United States Bateman, Gordon & Sands, Inc. Full time

Bateman, Gordon & Sands, one of Broward County's largest independent insurance and risk management agencies, is seeking an experienced Personal Lines Department Manager to join our progressive client advocate team.


Consider applying for our Personal Lines Department Manager position if:


You are a master of client service, insurance processing and have an eye for detail and are a visionary thinker.

Your positive, can-do attitude helps keep things on track and motivates those around you.


With your superior communication skills, advanced knowledge and sense of urgency, you help our clients get the peace of mind that comes with knowing they have a solid risk management plan and team to make sure they're properly protected.


Responsibilities include:


  • Effectively communicate with prospects, support staff and clients on a day-to-day basis to 

           service their insurance risk needs.

  • Implement Agency policy as established.
  • Develop strategies to accomplish the Personal Lines department’s business plan growth objectives.
  • Exploit opportunities to cross-sell to existing clients and develop strategies to reach new clients to increase quoting activity.
  • Participate in community organizations/events to promote the Agency and prospect for new clients.
  • Ensure high levels of customer satisfaction and customer service by improving ongoing service delivery methods.
  • Provide Agency efficiency through process improvement efforts.
  • Offer continuing service and advice to Personal Lines clients.
  • Direct supervision of Personal Lines support staff.
  • Give technical expertise to the Personal Lines support staff.
  • Develop, implement and monitor the training of the Personal Lines support staff.
  • Participate in the selection of new Personal Lines support employees.
  • Review subordinates’ performances and conduct their formal performance appraisals.
  • Support full utilization of automation system.
  • Stay informed regarding insurance technical knowledge, market trends, Agency automation, Company information and other operating techniques.
  • Represent yourself and BGS in a professional manner with the highest integrity in all of your interactions.



Desired Experience & Skills:


High School Diploma, Bachelor's Degree preferred

Minimum 5 years insurance experience in similar role in Florida

Active 2-20 Florida insurance license

Self-starter with demonstrated initiative and creativity. Exceptional communication & interpersonal skills - verbal and written.

Excellent customer service skills with the ability to effectively resolve client issues in a patient and timely manner.

Thorough understanding of Commercial Lines underwriting, coverages and captives preferred.

Comfortable researching and finding solutions to client concerns.

Excellent organization and prioritization skills and the ability to multi-task while working in a fast-paced environment.

Eager to work in a collaborative and innovative environment.

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