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IT Executive Assistant

2 months ago

Mesa, United States The Maxis Group Full time

Voted one of the BEST companies to work for in Arizona


The responsibilities of this role include:

  • Administrative point of contact for Service Delivery team
  • Provide clear and prompt communication with clients, vendors, and team members
  • Ensure that provisioning tasks are submitted and worked on correctly within the agreed SOAs
  • Liaise with suppliers/vendors and handle department purchasing
  • Handle customer and third-party sensitive information in accordance with the company information classification and handling policy
  • Task prioritization
  • To assist the Service Delivery Manager with the production of weekly and monthly reporting
  • To assist the SDM and Admin team on an ad hoc basis as needed
  • Liaise with the Service Delivery Engineers to ensure that all work is completed with acceptable quality levels and to agreed timescales.
  • Report on active deliveries, flagging issues with missed delivery dates or technical challenges.
  • Review documents and making sure they have been filled in correctly by customers
  • Keep Ticket management up to date with the most status and due dates as well and help monitor service desk queues

Skills/experience Required:


  • Previous experience with report development
  • Good written and verbal communication skills
  • Strong attention to detail is essential
  • Excellent customer support skills
  • Previously worked in Telecommunications or IT desired
  • Experience managing conflicting priorities and multiple parallel projects preferable
  • Previous Admin experience in a Telecommunications or similar Service Delivery environment
  • Strong organizational skills and time management
  • Confident computer user, fluent in office applications such as Outlook, Teams, Excel & MS Word
  • Experience with ServiceNow or another service desk/ticketing management system highly preferred