Technical Sales Consultant

2 months ago

East Hartford, United States Red Thread Full time

The Collaboration Technologist (Technical Sales Consultant) has three core responsibilities:


  1. Define, design, and deliver outstanding client collaboration technology initiatives.
  2. Directly and indirectly drive financial results including top line revenue and target margin.
  3. Maintain and enhance position as Red Thread’s subject matter expertise on all collaboration solutions.


This role is critical to Red Thread’s success.


JOB FUNCTIONS:

  • Identifies, pursues and captures new collaboration technology opportunities.
  • Drives key design characteristics based on client needs and requirements.
  • Partners with AV Technical Sales Consultants on joint projects.
  • Develops new collaboration business strategies based on market conditions and emerging trends.
  • Initiatives contact with prospective clients and executes consistent follow up.
  • Build relationships with influencers, partners, and industry contacts.
  • Attend networking, industry, and client events.
  • Entertain clients as needed.
  • Promote and partner with other Red Thread disciplines to offer integrated solutions.
  • Host clients and partners at showrooms and deliver integrated tour experience.
  • Prepare quotations and RFP responses.
  • Provide proposals consistent with Red Thread requirements for pricing and margin.
  • Costing all hardware, software, service, and outside labor items.
  • Prepare and capture approval on all change orders.
  • Manage balanced portfolio of hardware, software, and service solutions.
  • Provide timely and accurate sales forecast and updates CRM daily.
  • Coordinate with internal stakeholder teams to deliver superior project outcomes.
  • Develops internal processes to ensure quality and completion of collaboration technology projects.
  • Confirm client satisfaction at project completion.
  • Design and perform client training programs.
  • Deliver final documentation.
  • Maintain and renew service level agreements for all clients.
  • Execute all new client applications and captures customer deposits.
  • Follow Red Thread guidelines for order submission and updates.
  • Comply Red Thread’s credit and collections policies and procedures.
  • Conduct business under Red Thread’s normal terms and conditions, or partner with Red Thread contract team to establish a satisfactory contractual agreement.
  • Communicate with client on any financing, credit, or pricing discrepancies throughout the sales cycle.
  • Assist with the collection delinquent funds as needed.
  • Perform special projects as assigned.


Candidate must be willing to gain the following professional certifications with the support of Red Thread within the first year:

  • CTS Certification
  • MS-100
  • MS-700
  • Zoom ZTA
  • Cisco CLCNF


Skills (required):

  • Outstanding written and oral communication skills – good listening is critical.
  • Retain and explain detailed technical information.
  • Negotiation skills
  • Time management
  • Decision-making/prioritization
  • Microsoft Office Suite – strong PowerPoint, Excel and Dynamics skills.
  • Strong understanding of advanced Microsoft 365 Services (Azure, Exchange, etc.)


Preferred Technical Skills (not required):

  • Strong scripting and automation experience in PowerShell
  • Experience in integrating with third-party apps using APIs or connectors.
  • Proven record in planning, architecting, and deploying MTR, Zoom Rooms and Cisco.
  • A deep understanding of the security implications and network dependencies for Microsoft Teams, MTRs, and Azure
  • A conceptual understanding of routing/switching/QoS, proxies, firewalls and their potential impact on voice, video, and web streaming network environments.
  • Experience in handling live event support and webcasting for internal-facing and external-facing events.
  • Proven record in analyzing, troubleshooting, and creating root cause analysis (RCA) reports with action plans on remediation.
  • Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions.
  • Power BI and Azure Dashboard
  • Experience with Logitech, Crestron, Poly, Neat
  • Experience deploying Microsoft Teams Rooms, Zoom Rooms, Webex Rooms
  • Experience handling TMS, CUCM, RPRM, Audiocodes
  • Experience with QSC, Biamp
  • Experience using ticketing systems.
  • Experience in using webcast platforms such as NDI and Microsoft Teams Live Events


ATTRIBUTES:

  • Positive
  • Coachable
  • Adaptable
  • Entrepreneurial
  • Empathetic
  • Creative
  • Proactive
  • Goal-oriented.


QUALIFICATIONS:

  • BA/BS degree preferred.
  • 3+ years of technology sales experience

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