Implementation Specialist
1 week ago
Role and Responsibilities
The Implementation Specialist is responsible for the high-quality implementation of all FrontRunnerHC solutions for new and/or existing customers. The Implementation Specialist will partner with internal resources to successfully implement, train, and follow-up with customers to ensure successful and continued usage of the FrontRunnerHC solutions. He/she will develop and maintain close working relationships with customers during implementation. Primary responsibilities include:
· Attend and participate in sales hand-off and kick off/introduction calls with new customers.
· Outline and communicate the project goals and timeline to customers.
· Partner with customers to proactively identify, drive and build improvements that solve customers’ critical business needs, understand the customer workflows, and promote user efficiencies.
· Primary contact during implementation process; manage, delegate and complete projects from beginning to end of implementation lifecycle for a successful completion.
· Follow implementation standards, project plans and related documentation to ensure a high level of success during the implementation process.
· Document and track project information in Salesforce.
· Provide product education and training to customers to ensure that FrontRunnerHC products are utilized to the maximum potential post go-live.
· Problem solve/issue resolution on reported problems/incidents and questions and escalate to appropriate person as necessary.
· Enforce and evolve best practices and processes to ensure quality and consistency.
· As needed, create and present detailed reports and presentations that reflect the status and health of client accounts during implementation.
· Build and maintain trusted relationships with clients, ensuring their needs and expectations are met effectively through the FrontRunnerHC solutions.
· Collaborate with and delegate tasks to Sales Team as needed during implementation process.
· Ongoing training and education related to FrontRunnerHC products, processes and additional resources used for job related purposes.
Qualifications and Education Requirements
· Bachelor’s degree preferred.
· Strong background with revenue cycle management in healthcare space strongly preferred.
· 5+ years of project management/implementation experience, specifically in dynamic, fast paced environments and client facing roles.
· Advanced problem-solving skills for handling issues that arise during the implementation.
· Proven experience in managing complex projects related to revenue operations, with a strong focus on timelines and deliverables.
· Ability to interpret data, draw meaningful conclusions, and make strategic recommendations for product utilization and revenue optimization.
· Excellent verbal and written communication skills to collaborate across teams, articulate strategies, and present findings effectively.
· Proven ability to build and maintain strong business relationships.
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