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Implementation Specialist

2 months ago

Plymouth, United States FrontRunnerHC Full time

Role and Responsibilities

The Implementation Specialist is responsible for the high-quality implementation of all FrontRunnerHC solutions for new and/or existing customers. The Implementation Specialist will partner with internal resources to successfully implement, train, and follow-up with customers to ensure successful and continued usage of the FrontRunnerHC solutions. He/she will develop and maintain close working relationships with customers during implementation. Primary responsibilities include:

·      Attend and participate in sales hand-off and kick off/introduction calls with new customers.

·      Outline and communicate the project goals and timeline to customers.

·      Partner with customers to proactively identify, drive and build improvements that solve customers’ critical business needs, understand the customer workflows, and promote user efficiencies.

·      Primary contact during implementation process; manage, delegate and complete projects from beginning to end of implementation lifecycle for a successful completion.

·      Follow implementation standards, project plans and related documentation to ensure a high level of success during the implementation process.

·      Document and track project information in Salesforce.

·      Provide product education and training to customers to ensure that FrontRunnerHC products are utilized to the maximum potential post go-live.

·      Problem solve/issue resolution on reported problems/incidents and questions and escalate to appropriate person as necessary.

·      Enforce and evolve best practices and processes to ensure quality and consistency.

·      As needed, create and present detailed reports and presentations that reflect the status and health of client accounts during implementation.

·      Build and maintain trusted relationships with clients, ensuring their needs and expectations are met effectively through the FrontRunnerHC solutions.

·      Collaborate with and delegate tasks to Sales Team as needed during implementation process.

·      Ongoing training and education related to FrontRunnerHC products, processes and additional resources used for job related purposes.

Qualifications and Education Requirements

·      Bachelor’s degree preferred.

·      Strong background with revenue cycle management in healthcare space strongly preferred.

·      5+ years of project management/implementation experience, specifically in dynamic, fast paced environments and client facing roles.

·      Advanced problem-solving skills for handling issues that arise during the implementation.

·      Proven experience in managing complex projects related to revenue operations, with a strong focus on timelines and deliverables.

·      Ability to interpret data, draw meaningful conclusions, and make strategic recommendations for product utilization and revenue optimization.

·      Excellent verbal and written communication skills to collaborate across teams, articulate strategies, and present findings effectively.

·      Proven ability to build and maintain strong business relationships.