Patient Services Coordinator

1 month ago


New York, United States EVO Care Group Full time

The Patient Service Coordinator (PSC) is responsible for facilitating care coordination of all patients in their caseload by placing/scheduling caregiver assignment and ensuring visit confirmation. The PSC will always provide all patients and their families with exceptional customer service.


Responsibilities:


· Assign and schedule caregivers for clients in their home or in facilities, confirm availability, and acceptance of assignments by caregivers.

· Initiate intake process, including development of a patient profile with aim to identify, understand and facilitate best patient-caregiver match

· Cases must be staffed for the following day, before logging off

· Maintain scheduling records, including visit confirmation using HHA exchange and/or Salesforce.

· Convey pertinent information to caregivers regarding their patients and notify clients and families of caregiver assignments

· Ensure all voicemail and email messages are responded to courteously, professionally, and in a timely fashion (No less than 24 hours).

· Document all calls into the appropriate systems and follow proper telephone follow-up procedures

· Work closely with clinical team and convey reported change in condition or any inquiry requiring clinical direction.

· Work closely with HR team by assisting in recruitment of ancillary/paraprofessional personnel by providing caregiver-need information.

· Process information as needed to comply with all Federal, State and City regulations, as well as all agency Policies and Procedures.

· Adhere to the terms and conditions of all contractual relationships (CHHA, LTHHCP, MLTC etc.).

· Communicates with Contract case manager/scheduler timely of any changes, missed visits and client’s concerns.

· Maintain patient and employee schedules in HHA exchange and Salesforce or any other electronic or manual scheduling system as determined by management.

· Participate in on-call service duties as requested and ensure on-call phone is answered on nights and weekends in a timely fashion, and all calls are responded to as needed.

· All referrals are accepted for care unless the proper authorization for denial has been received by DPS/Administrator.


Skills:


· HOME CARE: (Preferred)

· Spanish Speaking (Preferred)

· The ability to work independently and within a team.

· Ability to multitask and prioritize tasks and must be flexible in an extremely fast-paced environment, yet stay organized

· Optimistic, energetic, outgoing with great energy.

· Strong interpersonal communication skills - with internal and external clients

· Excellent customer service, having empathy and patience in working for the elderly population


Benefits:


· Health Insurance, Dental & Vision Insurance

· Flexible Spending Account

· PTO (Vacation, Sick and Personal Time Off)

· Employee Discount Program

· Paid Holidays and Lunch Break


Location: In Office


Job Type: Full-time


Pay: $20.00 - $25.00 per hour



Benefits:


  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance


Schedule:


  • 8 hour shift
  • Monday to Friday
  • On call
  • Weekends as needed


EVO Care Group embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted.



  • York, Pennsylvania, United States Patient First Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Patient First. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients.Key ResponsibilitiesAssist patients with...


  • New York, New York, United States Patient Care Full time

    Job Title: LPN Patient Care CoordinatorThe LPN Patient Care Coordinator is a vital member of our Patient Care team, responsible for assisting the Patient Care Manager in coordinating high-quality care to home health patients.This includes ensuring all team staff are skilled and informed, and committed to providing quality care in an efficient manner, in...


  • York, Pennsylvania, United States Patient First Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Patient First. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesRegistration and Scheduling: Accurately register...


  • New York, New York, United States Mount Sinai Health System Full time

    Job SummaryThe Patient Services Coordinator plays a vital role in ensuring the delivery of high-quality patient care in our Cardiology department.This position serves as a liaison between patients, physicians, and clinical staff, facilitating seamless communication and coordination of care.We are seeking a highly organized and detail-oriented individual to...


  • New York, New York, United States Mount Sinai Health System Full time

    About the RoleThe Patient Services Coordinator plays a vital role in ensuring the delivery of high-quality patient care. As a liaison between patients, physicians, and clinical staff, this individual is responsible for coordinating patient care activities and ensuring seamless communication throughout the healthcare process.Key ResponsibilitiesCollaborate...


  • New York, New York, United States Mount Sinai Health System Full time

    Job SummaryThe Patient Services Coordinator plays a vital role in ensuring the delivery of high-quality patient care. This position serves as a liaison between patients, healthcare providers, and administrative staff, facilitating seamless communication and coordination of patient care activities.Key ResponsibilitiesCollaborate with healthcare providers to...


  • New York, New York, United States Mount Sinai Health System Full time

    Job Title: Patient Services CoordinatorMount Sinai Health System is seeking a highly skilled Patient Services Coordinator to join our team. As a key member of our Social Work department, you will play a crucial role in assisting patients and their families with concrete needs, ensuring a smooth and efficient discharge process.Responsibilities:Assist...


  • New York, New York, United States Mount Sinai Health System Full time

    Job Title: Patient Services CoordinatorThe Patient Services Coordinator plays a vital role in assisting the Social Worker by performing specific tasks to facilitate throughput and discharge.This position serves as a liaison for patient care activities for the Social Work department, working to provide and improve continuity to the patient's...


  • New York, New York, United States Hospital for Special Surgery Full time

    Job SummaryWe are seeking a highly skilled Patient Services Coordinator to join our team at the Hospital for Special Surgery. As a key member of our Department of Medicine, you will play a critical role in coordinating the day-to-day administrative operations of multiple physician practices.Key ResponsibilitiesAnswer and document patient calls, triage and...


  • New York, United States Mount Sinai Health System Full time

    Job DescriptionThe Patient Services Coordinator plays a crucial role in the delivery of healthcare services. The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care...


  • New York, New York, United States Hospital for Special Surgery Full time

    Job Title: Patient Services CoordinatorJob Summary:We are seeking a highly skilled and organized Patient Services Coordinator to join our team in the Department of Medicine. The successful candidate will be responsible for coordinating the day-to-day administrative operations of multiple physician practices, ensuring seamless patient care and efficient...


  • New York, United States Mount Sinai Health System Full time

    Job Description The Patient Services Coordinator plays a crucial role in the delivery of healthcare services. The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care...


  • New York, New York, United States Terry Reilly Health Services Full time

    About the Role:This position plays a critical role in improving the health and well-being of patients by coordinating care and services at Terry Reilly Health Services. Working closely with outreach, medical providers, and primary care teams, the Patient Care Coordinator will identify barriers to access care and develop strategies to overcome them.Key...


  • New York, United States Hospital for Special Surgery Full time

    Overview: How you move is why were here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and...


  • New York, United States HSS Full time

    How you move is why we're here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If...


  • New York, New York, United States Hospital for Special Surgery Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team in the Department of Medicine. The successful candidate will be responsible for coordinating the day-to-day administrative operations of multiple physician practices, ensuring seamless patient care and efficient administrative processes.Key...


  • New York, United States HSS Full time

    How you move is why we're here. ®Now more than ever.Get back to what you need and love to do.The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If...


  • New York, New York, United States Excela Health Full time

    Job Title: Patient Services CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at Excela Health. In this role, you will be responsible for ensuring timely patient assessment visits, preparing weekly clinician schedules, and reviewing schedules daily to determine capacity opportunities...


  • New York, United States Mount Sinai Health System Full time

    Job Description The Patient Services Coordinator plays a crucial role in the delivery of healthcare services. The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care...


  • New York, New York, United States Mount Sinai Health System Full time

    Job Title: Patient Services Coordinator II - CardiologyThe Patient Services Coordinator II plays a vital role in delivering exceptional patient care in the Cardiology department. As a liaison for patient care activities, this individual ensures seamless coordination and quality patient care during patient visits.This role requires strong communication and...