Service Center Manager

2 weeks ago

Doral, United States Ascendo Resources Full time

Job Title: Service Center Operations Manager


Location: Doral


Company Overview: We are working with a leading company, committed to delivering top-quality services to our clients. We pride ourselves on our dedication to customer satisfaction and operational excellence. We offer a dynamic and supportive work environment where your skills will be valued, and your contributions will make a real impact.


Job Overview: We are looking for a highly motivated and experienced Service Center Operations Manager to lead our service center team and ensure the smooth, efficient, and high-quality delivery of our services. This role is perfect for a dynamic leader who thrives in a fast-paced environment and is passionate about customer satisfaction and operational excellence.


Key Responsibilities:

  • Team Leadership: Lead, motivate, and develop a team of RF Technicians, an office administrator, and other support staff to deliver exceptional service to our customers.
  • Customer Relations: Serve as the primary point of contact for customers in the assigned service area. Ensure customer satisfaction by understanding and meeting their needs, resolving any issues promptly, and maintaining strong relationships.
  • Operational Management: Oversee the daily operations of the service center to ensure efficiency, effectiveness, and compliance with company standards. Monitor workflow processes and implement improvements as needed.
  • Financial Oversight: Manage the service center’s budget, ensuring expenses are controlled and financial targets are met. Oversee inventory management and maintain all company assets.
  • Strategic Planning: Develop and implement strategies to improve service delivery, increase efficiency, and grow the customer base.
  • Compliance and Reporting: Ensure compliance with all company policies, safety standards, and regulatory requirements. Maintain accurate records related to time worked, attendance, inventory, and other key metrics.


Qualifications:

  • High School Diploma required; Associate or Bachelor’s degree preferred.
  • 3-5+ years of progressive management experience in emergency response, fire department, law enforcement, military leadership, or a similar field.
  • Strong leadership and team management skills.
  • Experience in customer service and relationship management.
  • Proficiency in Microsoft Office Suite, especially Excel and Word; experience with Microsoft Dynamics AX is a plus.
  • Ability to work independently with minimal supervision.
  • Strong problem-solving skills and a proactive approach to managing challenges.
  • Excellent communication skills, both written and verbal.
  • Valid U.S. Driver’s License with a clean driving record (no suspensions in the past five years).


Benefits:

  • Competitive salary with an annual bonus opportunity
  • Company-paid health insurance
  • 401(k) with employer match
  • Company-paid life insurance
  • Paid holidays and Paid Time Off (PTO)
  • Company vehicle provided with all auto-related expenses covered (insurance, maintenance, gas card)


Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

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