Call Center Representative

1 week ago


Doral, United States EmergencyMD Full time

Job Title: Call Center Representative Location: Miami, FL Job Type: Full-time Job Summary: The Call Center Representative is responsible for providing outstanding customer service by handling customer inquiries, resolving issues, and processing transactions in a fast-paced call center environment. The ideal candidate is a proactive problem solver with excellent communication skills and a passion for helping customers. Key Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner. Resolve customer complaints efficiently and ensure satisfaction. Process orders, applications, and account updates accurately. Document all customer interactions and maintain accurate records in the CRM system. Follow up with customers as needed to ensure resolution of their issues. Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction, and quality standards. Stay informed about company products, services, and promotions. Collaborate with team members and other departments to resolve customer issues. Qualifications: High school diploma or equivalent; some college preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle high call volumes and work in a fast-paced environment. Proficiency with computer systems and software, including CRM tools. Ability to work flexible hours, including evenings, weekends, and holidays if required. #J-18808-Ljbffr



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