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Customer Care Coordinator

4 months ago

Grand Prairie, United States Winholt Equipment Group Full time

For 78 years, Winholt Equipment has been a leading USA manufacturer with a global supply chain offering innovation, experience, quality products, and trusted service. We focus on building robust and cohesive teamwork to achieve our company's future success.

We are seeking a Customer Care Coordinator to join our team at our Grand Prairie, TX facility.


This role supports the Customer Care department, which is 100% in-office.


Responsibilities

  • Assists Customer Care Team in initiating and following up with customers (internal and external) to help resolve problems and answer questions, correspondence, and reports.
  • Deliver exceptional customer service, keeping with the company's “We Care” philosophy.
  • Data entry of customer purchase orders, RMA’s, and freight claims.
  • Provide answers to questions about products, pricing, and availability.
  • Process orders take delivery dates and inventory levels into consideration for fulfillment.
  • Answer inbound calls.
  • Could you perform backup support to the Customer Care Department or other departments as needed?
  • Follows up on customer orders to ensure deliveries are met.


Requirements & Qualifications

  • Minimum of 4 years experience required.
  • Basic customer service skills.
  • Retail and/or food service equipment experience a plus.
  • Experience in order entry.
  • Excellent written and verbal communication skills and follow-up skills.
  • Self-starter, motivated with great attention to detail, and able to work in a fast-paced environment.
  • Robust analysis and judgment skills.
  • Works well in a team environment.
  • Must have experience with MS Office, including Excel, Word, and Outlook.
  • Epicor ERP system knowledge is a plus.
  • Bilingual (Spanish) is a plus.


Travel Requirments

Must be willing to travel 15% of the time


What We Offer

  • Medical, Dental, Vision, FSA
  • 401K with matching
  • Life Insurance
  • Paid time off
  • Annual bonus


Physical Requirements

Required to stand, walk, and sit; talk or hear in person and by telephone; use hands to finger, handle, or feel objects or controls; reach with hands and arms. You may be required to stoop, kneel, bend, crouch, and lift to 25 pounds.


Winholt Equipment Corp provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.