Customer Service Representative

17 hours ago

London, United States Qureos Inc Full time

Job Title: Customer Service Representative

Company: Ambasador Tours & Travels

Location: London United Kingdom

Employment Type: Fulltime

Reports To: Customer Service Manager

About Ambasador Tours & Travels:

Ambasador Tours & Travels is a leading travel agency that specializes in providing customized travel solutions to our clients. We are committed to creating unforgettable travel experiences for our customers and strive to deliver exceptional customer service. As we continue to expand our business we are seeking a highly motivated and customeroriented individual to join our team as a Customer Service Representative.

Job Overview:

As a Customer Service Representative you will be responsible for providing excellent customer service to our clients. You will serve as the main point of contact for our customers and will be responsible for handling their inquiries resolving issues and ensuring their overall satisfaction. The ideal candidate should have strong communication skills a positive attitude and the ability to thrive in a fastpaced environment.

Key Responsibilities:

Respond to customer inquiries via phone email and live chat in a timely and professional manner
Listen to customers concerns and provide appropriate solutions
Maintain a high level of product and service knowledge to effectively assist customers
Process bookings changes and cancellations accurately and efficiently
Collaborate with other departments to resolve customer issues and improve the overall customer experience
Keep accurate records of customer interactions and transactions
Follow up with customers to ensure their satisfaction and address any additional needs
Handle customer complaints and escalate to the appropriate channels when necessary
Provide feedback to the management team on customer trends and concerns
Continuously strive to improve customer service by identifying areas for improvement and implementing effective solutions

Qualifications:

High school diploma or equivalent; college degree preferred
Excellent communication and interpersonal skills
Strong problemsolving and conflict resolution skills
Ability to multitask and prioritize tasks in a fastpaced environment
Proficiency in Microsoft Office and customer service software
Knowledge of travel booking systems is a plus
Ability to work flexible hours including weekends and holidays if needed

Why Work for Us

Competitive salary and benefits package
Opportunities for growth and career advancement
Collaborative and supportive work environment
Employee discounts on travel and vacation packages
Ongoing training and development opportunities

If you are a passionate and customerfocused individual with a desire to work in the travel industry we want to hear from you Apply now and become a part of our dynamic team at Ambasador Tours & Travels.

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