Office Assistant

3 days ago

Boston, United States One Medical Full time

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As a One Medical Administrative Assistant (known internally as Member Support Specialist)  you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. 

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you'll likely work on:

  • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
  • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
  • Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
  • Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
  • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification.  They are not to be construed as an exhaustive list of job duties performed by personnel in this classification.  Other job related duties may be assigned by management.

What you’ll need:

  • At least 1 year of experience in high touch customer or patient facing roles  
  • Strong written and verbal communication skills 
  • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams 
  • A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges 
  • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously

Benefits designed to aid your health and wellness:

Taking care of you today

  • Paid sabbatical for every five years of service
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Free One Medical memberships for yourself, your friends and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • Competitive salary: the base pay for this position is $21.50 per hour based on a full time schedule

Protecting your future for you and your family

  • 401K match
  • Opportunity to participate in company equity programs
  • Credit towards emergency childcare
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based in-person with our team and patients at our Copley Square office in Boston, MA with 8 hour shifts generally taking place Mon-Fri between 7:30am-6:30pm. 

Physical Demands:  Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

 

  • Office Assistant

    2 days ago

    Boston, Massachusetts, United States Compass Group USA Full time

    Compass Group USA Job DescriptionAs an Office Assistant at Compass Group USA, you will be responsible for providing administrative support to the team. Your key responsibilities will include:Key Responsibilities:Answering and directing phone calls in a professional and courteous mannerOperating office equipment and preparing outgoing mailSorting and...

  • Assistant Office Manager

    4 weeks ago

    Boston, United States Global Channel Management Full time

    About the job Assistant Office Manager Assistant Office Manager needs 2 years' experience in a professional office environment Assistant Office Manager requires: Oracle MS Office suite Phone etiquette PC savvy Strong track record of building and maintaining solid relationships with internal and external customers and vendors. Customer service focused Strong...

  • Assistant Office Manager

    2 weeks ago

    Boston, United States Global Channel Management, Inc Full time

    Assistant Office Manager needs 2 years experience in a professional office environment Assistant Office Manager requires: Oracle MS Office suite Phone etiquette PC savvy Strong track record of building and maintaining solid relationships with internal and external customers and vendors. Customer service focused Strong organizational skills: ability to...

  • Office Assistant

    4 weeks ago

    Boston, United States Professional Staffing Group Full time

    Office Assistant - University We're currently seeking an Office Assistant to join our university team, offering a competitive hourly rate of $24. The ideal candidate will have at least 1 year of administrative experience in a higher education or university setting, providing essential support to various departments and personnel. As an Office Assistant,...

  • Administrative and Office Assistant

    2 weeks ago

    Boston, United States Davis Full time

    Davis is a vertically integrated real estate investment, development and management firm that leverages five decades of experience, the strength of its leadership team and employees and a diversified portfolio to deliver maximum value for its investors and tenants. Headquartered in Boston and investing across the United States, Davis prides itself on taking...

  • Administrative and Office Assistant

    2 weeks ago

    Boston, United States Davis Full time

    Davis is a vertically integrated real estate investment, development and management firm that leverages five decades of experience, the strength of its leadership team and employees and a diversified portfolio to deliver maximum value for its investors and tenants. Headquartered in Boston and investing across the United States, Davis prides itself on taking...

  • Office Assistant

    1 month ago

    East Boston, United States Ocean Havens Full time

    Job DescriptionJob DescriptionBoston Harbor Shipyard and Marina, an Ocean Havens Property, located in East Boston is seeking to fill the position of Office Assistant. The Office Assistant is responsible for directing and assisting front office operations in the marina’s continuing effort to deliver outstanding guest services and financial profitability....

  • Office of the President Student Assistant

    4 weeks ago

    Boston, United States Berklee College of Music Full time

    In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain...

  • Executive Assistant and Office Manager

    4 weeks ago

    Boston, United States Code Metal Full time

    Who We Are We're looking for an experienced and enthusiastic Executive Assistant and Office Manager looking to be a part of revolutionizing software development at the Edge. This is an incredible opportunity to join an experienced founding team who have collectively raised $1bn+ in capital across several previously successful ventures and lead AI Research...

  • Executive Assistant and Office Manager

    1 month ago

    Boston, United States Code Metal Full time

    Job DescriptionJob DescriptionWho We Are We’re looking for a an experienced and enthusiastic Executive Assistant and Office Manager looking to be a part of revolutionizing software development at the Edge. This is an incredible opportunity to join an experienced founding team who have collectively raised $1bn+ in capital across several previously...

  • Executive Assistant, Office of the President

    2 months ago

    Boston, United States Emerson College Full time

    Join our community and experience Emerson College! The Executive Assistant, Office of the President, provides critical, high-level support to department executives and senior-level staff. Acting as the primary liaison for internal and external stakeholders regarding the President's office, this position is indispensable to faculty and staff. It demands...

  • Office Manager

    2 months ago

    Boston, United States 143 Studios LLC Full time

    Job DescriptionJob DescriptionWho are we? 143 Studios LLC is a media company headquartered in Boston, MA focused on creating, producing, and publishing first-of-its-kind audio and visual content that inspires and empowers millions of people around the world with unprecedented results: billions of video views, millions of books sold, seven #1 audiobooks, 19...

  • Assistant - general counsel office

    7 days ago

    Boston, United States Committee for Public Counsel Full time

    Overview The Committee for Public Counsel Services, the public defender agency for Massachusetts, is seeking to fill a full-time Administrative Assistant III position to support the Office of the General Counsel and the Strategic Litigation Unit. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals....

  • Front Office Operations Assistant

    4 weeks ago

    Boston, United States Professional Staffing Group Full time

    Front Office Operations Assistant Are you a proactive and detail-oriented individual looking to kick-start your career in administration? We're offering $23/hr for this position, which requires at least 6 months of experience in administrative work. As the Front Office Operations Assistant, you'll play a vital role in supporting daily operations and...

  • Assistant - general counsel office

    2 weeks ago

    Boston, United States Committee for Public Counsel Full time

    OverviewThe Committee for Public Counsel Services, the public defender agency for Massachusetts, is seeking to fill a full-time Administrative Assistant III position to support the Office of the General Counsel and the Strategic Litigation Unit.We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We...

  • Administrative Assistant, Office of the Provost

    3 months ago

    Boston, United States Simmons University Full time

    ABOUT SIMMONS Located in Boston’s historic Fenway area, Simmons has a strong tradition of empowering women and challenging traditional gender roles. Simmons University was one of the first higher education institutions to prepare women to become leaders and has evolved to become a university offering a women’s undergraduate program and graduate...

  • Senior Executive Assistant and Office Coordinator

    4 weeks ago

    Boston, Massachusetts, United States Code Metal Full time

    Job OverviewAbout UsWe are on the lookout for a skilled and motivated Senior Executive Assistant and Office Coordinator to contribute to the transformation of software development at the Edge. This role presents a remarkable chance to work alongside a seasoned founding team that has successfully raised over $1 billion in funding through various previous...

  • Assistant Front Office Manager

    2 days ago

    Boston, United States Marriott Full time

    Job Number 24168297Job Category Rooms & Guest Services OperationsLocation W Boston, 100 Stuart St, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...

  • Executive Assistant to Chief Executive Officer

    3 weeks ago

    Boston, United States Boston Hire Full time

    Downtown Private Equity firm seeks an Executive Assistant to support the CEO. Ideal candidate will have 3-7 years experience coordinating travel, organizing inhouse meetings, event planning & managing different creative projects. Candidates must possess an eye for detail, strong verbal & written communication skills, quantitative reasoning ability, and a...

  • Executive Assistant to Chief Executive Officer

    3 weeks ago

    Boston, United States Boston Hire Full time

    Downtown Private Equity firm seeks an Executive Assistant to support the CEO. Ideal candidate will have 3-7 years experience coordinating travel, organizing inhouse meetings, event planning & managing different creative projects. Candidates must possess an eye for detail, strong verbal & written communication skills, quantitative reasoning ability, and a...