Customer Solutions Specialist

3 weeks ago

Des Moines, United States Sonepar USA Full time


There‘s a Place for You at Crawford Electric Supply.



A career at Crawford Electric Supply is more than a job. You‘re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the southeast region of the United States, and are part of the Sonepar group, the world‘s #1 electrical distributor with over 45,000 associates around the globe.





Being ‘Powered by Difference‘ means we respect and value diverse perspectives.Crawford Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.





It‘s time to energize your future Don‘t miss out on this electrifying opportunity - apply today Stay connected with us - follow our journey, job openings, and latest news on LinkedIn and Facebook.


Customer Solutions Specialist



Location: **This position is based in Des Moines, Iowa**



Job type: Full time





What You‘ll Do




  • Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone and email etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
  • Handles difficulties with customers and works directly to resolve issues related to fabrication, site preparation etc.
  • Assists customers with shipping discrepancies and defective materials on job-related orders.
  • Expedites material when material is needed faster than normal lead times.
  • Resolves customer order problems and complaints promptly.
  • Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
  • Ability to prepare quotations, for customers.
  • Identifies, uses and maintains appropriate company and/or customer pricing systems.




What You Bring




  • Detail oriented with excellent time management skills.
  • Able to multi-task within a fast-paced environment.
  • Self-motivated, positive attitude with strong customer service skills.
  • Previous project management experience a plus. Self-starter who can work independently with little supervision.
  • Ability to do take-offs




Specific Qualifications


  • A college degree and/or equivalent industry experience is requested.
  • Computer proficiency in MS Word, Excel, Power Point and Acrobat.






Learn More About Us



Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we‘re ‘Powering Progress for Future Generations.‘



Learn more about Crawford: about



Crawford is part of the Sonepar family of brands: us-en/about-us



Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer



Crawford is a subsidiary of Sonepar USA.


What We Offer You



We offer great family-friendly benefits to full-time associates:




  • Healthcare plans
  • Dental & vision
  • Paid time off (no waiting period to utilize)
  • Volunteer time off
  • Paid parental leave
  • 401(k) retirement savings with company match
  • Professional and personal development programs





  • Opportunity to become a shareholder
  • Employer-paid short- and long-term disability
  • Employer-paid life insurance for spouse and dependents
  • Robust wellness program
  • Gym reimbursement
  • Employee Assistance Program (EAP)






We‘re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.



Ready to join the fun? Apply today and become part of the Crawford Crew - where we work hard, laugh often, and always have a spark to share





Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.





Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call or .

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more,Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here



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