Regional Manager

3 months ago

Santa Ana, United States Quality Management Group Full time

This position covers a central Orange Country portfolio from Buena Park, to Santa Ana, to Huntington Beach. Valid CA driver's license required.


Quality Management Group manages communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.


Our mission is to empower our employees to serve, to build a place where people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability,

and Sustainability.


The Regional Manager is responsible for developing, implementing, and managing a wide variety of high-profile affordable apartment properties and projects. Must have knowledge of Permanent Supportive Housing, Low Income Housing Tax Credit (LIHTC), HUD, Investment Partnership Programs (HOME), and the overall management and operations of preparing residential rental properties. Directly responsible for the property's financial viability. Acts as the company representative in all matters related to investor, owner, or owner representative reporting, meetings, discussions, and relations. Ensures property is resident ready and prepared in accordance with the Property Management Agreement and the Owner Approved Operating Budget. Responsible for performing specialized and complex assignments to prepare new or remodeled affordable housing. Recruits, hires, and trains property-level staff, directly or indirectly. Responsibly delegates appropriate duties and monitors individual performance; coaches, counsels, and disciplines; sets measurable goals; writes and delivers site management performance reviews and ensures other site staff performance reviews are appropriately written and delivered.


ESSENTIAL FUNCTIONS

  • Project Management
  • Lease-up strategy development
  • Marketing and outreach
  • Applicant screening and eligibility determination
  • Tenant selection and lease-up
  • Compliance and Reporting
  • Data analysis
  • Problem Solving
  • Customer service, conflict resolution, de-escalation
  • Interpersonal skills
  • Written and oral communication
  • Provide and receive feedback
  • Displays passion and optimism; inspires respect and trust. Displays original thinking and creativity.
  • Exhibits confidence in self and others; inspires staff to achieve goals and objectives; leads by example; identifies employees with promotion potential and develops that potential; consistently strives and encourages staff to strive for new levels of performance excellence.
  • Proactively manages the owner's financial goals; understands financial reporting; demonstrates the depth of knowledge in the marketplace of asset. Prepares various reports, including annual budgets-forecasts, monthly action reports, and financial statement narratives.
  • Demonstrates knowledge of EEO and fair housing policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
  • Keeps commitments; works with integrity and ethically; upholds organizational values.
  • Uses facts and appropriate intuition in making sound decisions; weighs options and takes educated risks.
  • Self-motivated; remains effective and motivated in difficult situations or with minimal recognition; sets and achieves own goals.
  • Appropriately prioritizes duties and tasks; able to shift priorities with minimal notice; sees the big picture and does not waste time on minute detail.
  • Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own and subordinate actions.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Experience/Knowledge

  • Bachelor's degree (B.A) in a related field preferred.
  • 3 years property management experience in a leadership position
  • 3 years of affordable housing experience working with Tax Credit and HUD programs
  • Excellent project management skills, with the ability to prioritize tasks and meet deadlines.
  • Multiple site management experience with 10+ direct reports
  • Strong analytical and problem-solving abilities.
  • Proficiency in using Yardi Voyager.
  • Familiar with fair housing laws and regulations.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficient in Microsoft Project or similar project management software platforms
  • Excellent Communication/Coordination skills, experience working with Housing Authority, Resident Services, and local City/County agencies which provide support/resources for supportive housing properties.
  • Extensive budget management experience including developing/creating budgets; managing multiple budgets; and training employees on budget management.
  • Proficient in English language in verbal and written communications and writing reports
  • Computer literacy in Outlook, Word, Excel, and the Internet
  • Must possess a valid Driver License and automobile insurance to operate vehicles for company business


Certificates, Licenses, Registrations

• Valid Driver's License and current automobile insurance required

• Certified Property Manager (CPM) preferred.


Other Skills and Abilities

Able to travel to properties by air or auto as required. Able to make overnight business trips.


Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee is frequently required to walk and sit. The employee is occasionally required to stand, reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/ or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.


While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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