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Regional Operations Leader

2 months ago

Santa Ana, California, United States Public Storage Full time

Regional Operations Leader

Position Overview

As a Regional Operations Leader, you will play a crucial role in ensuring operational excellence, delivering exceptional customer experiences, and driving revenue growth. Your passion for leadership and team development will empower you to cultivate a high-performing workforce across multiple locations. You will be responsible for managing a diverse portfolio of facilities while executing strategic initiatives that enhance customer satisfaction and operational efficiency.

Key Responsibilities

Team Leadership:

* Recruit, inspire, and retain a dedicated team of frontline employees committed to customer service excellence.
* Foster a culture of effective communication and provide ongoing coaching to enhance sales and service capabilities.

Operational Management:

* Oversee the maintenance and repair of physical assets, ensuring compliance with safety and operational standards.
* Guide your team in managing tenant processes, including delinquency reduction and customer retention strategies.
* Conduct regular audits of properties to ensure adherence to operational protocols.

Customer Engagement:

* Create a welcoming and well-maintained environment for customers through effective facility management and vendor coordination.
* Address customer inquiries and concerns with professionalism and promptness.

Business Development:

* Utilize analytics to identify trends and develop strategies that drive business growth within your region.
* Maintain clear and effective communication with customers, colleagues, and team members.

Compensation and Benefits

* Competitive annual compensation package with opportunities for bonuses and stock options.
* Potential for performance-based bonuses in subsequent years.
* Opportunities for internal promotions and career advancement across the organization.
* Comprehensive training and development programs to support your success.
* Robust healthcare benefits and a 401(k) plan with employer matching.
* Paid time off and a standard Monday through Friday work schedule.

Qualifications

* Proven experience in leading and developing high-performing teams in retail, service, or hospitality sectors.
* Strong track record of achieving operational excellence and financial performance.
* Experience with operational audits and budget management.
* Excellent communication and time management skills.
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
* A passion for sales and delivering outstanding customer service.
* A Bachelor's Degree is preferred.
* Availability for occasional weekend communication.

Additional Information

* All information will be kept confidential in accordance with EEO guidelines.
* The company considers qualified applicants with criminal histories in compliance with applicable laws.