Customer Experience Specialist

3 weeks ago


Madison, Mississippi, United States Robin Covington Full time

Customer Experience Specialist - State Farm Agent Team Member

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Responsibilities

  • Customer Relationship Building
    • Forge lasting relationships with customers and proactively follow up to ensure continued satisfaction.
  • Insurance Solutions
    • Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Business Growth
    • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

What We Offer

  • Competitive Compensation
    • Hourly pay plus commission/bonus
  • Benefits
    • Health benefits
  • Professional Development
    • Flexible hours
    • Professional development opportunities

Requirements

  • Customer Focus
    • Genuine interest in marketing products and services that align with customer needs and preferences.
  • Communication Skills
    • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • Problem-Solving
    • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.

Join Our Team

We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.



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