Customer Experience Specialist

4 weeks ago


Madison, Wisconsin, United States JOANN Stores Full time
Job Summary

As a Customer Experience Specialist at JOANN Stores, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our customers. Your primary goal will be to inspire creativity within our customers and make JOANN their happy place. You will achieve this by driving sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.

Key Responsibilities

• Greet every JOANN customer and use the F.A.S.T. service model to meet their needs.
• Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
• Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

Physical Requirements

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on a consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis).

Expected Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression.

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