Operations and Air Coordinator

3 weeks ago

Glendale, United States African Travel, Inc. - "We Know Africa"​ Full time

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.



HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.



PERKS

  • After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
  • You also get 2 weeks a year where you can work from anywhere in the world, your choice.
  • To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
  • Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.



POSITION SUMMARY

Work closely with operations and the air team to achieve the highest work output. The position is responsible for building, entering, and maintaining components of costing a trip in our windows-based booking system called Kaptio. Able to enter pricing content as required. Able to assist the air department with airline queues, pricing, and building an airline record in the airline system Amadeus. Candidate must be detail-oriented, and self-motivated with great organizational skills. Amadeus and Kaptio systems training will be provided.



Key Responsibilities

  • Continue and maintain existing trips and the ability to build any new trips for your assigned region. This involves verification of existing components and making necessary amends or building any new components in the system.
  • Copy or create Transfers, Miscellaneous products, or Pre/Post accommodation and the ability to amend where necessary due to trip or supplier changes.
  • Compile Excel spreadsheets for Package allotment, and the ability to release or increase rooms if necessary through “Inventory Management” in Kaptio.
  • Accurately update and maintain Excel spreadsheets for our packages, including product notes, pricing, brochures, and miscellaneous spreadsheets.
  • Cost and Price trips, Transfers, Pre/Post accommodation, and Miscellaneous products in Kaptio.
  • Book applicable air itinerary in conjunction with scheduled tours to ensure accurate flight arrivals/departures and costing requirements within one hour of receipt of request.
  • Provide prompt response to e-mail and phone requests for air-programs information from internal and external customers.
  • Communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change.
  • Work within a team to achieve performance standards for all air and operations department duties.
  • Provide assistance over the phone for in-house reservation agents and managers.
  • Process miscellaneous requests including seat assignments, special meals, and email confirmation requests.
  • Process airline schedule changes and inform internal and external customers of changes.
  • Process queues with efficiency and accuracy according to department protocol.
  • Ability to keep open communication with other team members.
  • Work directly with management on problem solving.
  • Maintain the integrity of the company and our airline partners.
  • Be available to work any hours during our normal business hours
  • Other duties as required and assigned.



Qualifications

  • 2 years in the travel industry preferred.
  • Proficiency in Amadeus and Microsoft Office applications (Word, Excel, Outlook, PowerPoint) required. Internet proficiency is required. Ability to learn in-house reservations system required.
  • Excellent written and verbal communication skills required. Ability to interact with all levels of staff required.
  • Ability to work Overtime when necessary required. Ability to work any shift during business hours including rotating weekends required.



The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.


The Travel Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.


To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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