Information Technology Field Technician

3 days ago


Kirkland, United States Audian Full time

Company Description

Leaders in #CloudEverything, Audian provides scalable, redundant, and work-from-everywhere technology solutions. The company is located in Kirkland, WA, with flexibility for some remote work.


Role Description

Looking for an amazing new team member that combines the interpersonal skills needed to work with our clients face to face, and the technical chops and know how to fix any Computer, Networking, or Telecom situation that may arise (with help from our other technicians when needed of course). We have an amazing and supportive team of technicians to back you up, but are looking for someone in the Kirkland to Bellingham area to support our clients that live in the great white north.


We are an employee focused work environment that provides mileage reimbursment, matching 401(k), Full Medical, Dental, Vision plans and lots of fun as a team.

 

Key Responsibilities: 

  1. On-Site Support: Provide on-site technical support to clients, including hardware and software troubleshooting, system maintenance, and user assistance. 
  2. Hardware Maintenance: Diagnose, repair, and replace hardware components, including workstations, servers, printers, and networking equipment. 
  3. Software Support: Install, configure, and update software applications, operating systems, and security patches as needed. 
  4. Networking: Assist in the setup and maintenance of local area networks (LANs) and troubleshoot network connectivity issues. 
  5. User Training: Conduct user training sessions to enhance clients' IT literacy and ensure efficient utilization of technology resources. 
  6. Documentation: Maintain accurate records of on-site visits, technical issues, and resolutions. Document hardware and software configurations. 
  7. Security: Assist in implementing and maintaining security protocols, antivirus solutions, and data backup strategies. 
  8. Client Communication: Communicate effectively with clients to explain technical issues, proposed solutions, and timelines for resolution. 
  9. Collaboration: Collaborate with remote support teams and other IT professionals to resolve complex technical problems. 
  10. Problem Solving: Analyze and diagnose technical issues, develop solutions, and escalate problems to higher-level technicians when necessary. 

 

Qualifications

  • Technical Support, Troubleshooting, and Computer Repair skills
  • Desktop Computers and Printer Support skills
  • Proficiency in hardware and software troubleshooting
  • Excellent communication and customer service skills
  • Ability to work independently and in a team environment
  • Strong problem-solving abilities
  • Relevant certifications (e.g., CompTIA A+)
  • Associate's degree in Information Technology or related field


Benefits: 

  • Competitive salary and benefits package. 
  • Opportunities for career advancement within Audian. 
  • Exposure to a wide range of technologies and IT environments. 
  • Collaborative and inclusive work culture. 

 




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