Outside Account Manager

3 weeks ago


St Louis, United States Dealer Tire Full time

Title: Maintenance Care Retention Specialist


Reports To: Division Sales Manager


FLSA Status: Exempt


Date Revised: 06/22/2021



As a Maintenance Care Retention Specialist, your essential job functions will include the following:


Account Management

  • Manage portfolio to meet sales and productivity goals across all maintenance care products.
  • Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives.
  • Create awareness and communicate key initiatives and program value to ensure commitment.
  • Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value.
  • Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results.
  • Clearly create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results – internally and externally (across all levels of the dealership including GM/DP).
  • Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow-up to set expectations.
  • Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance.
  • Develop the business through collaboration with OEM regional contacts and other program resources.
  • Develop and maintain consistent monthly contact schedule with dealers.
  • Manage all activity tracking and account information in Salesforce.
  • Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required.


Operational Management

  • Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships.
  • Effectively diagnose opportunities for each dealership while determining the investment and ROI for each.
  • Assess, reinforce and implement processes and elements across the service lane.
  • Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across all maintenance care products.
  • Analyze and identify training needs of dealership staff.
  • Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy.
  • Conduct market competitive shops and analysis to provide market competitive price information/positioning.
  • Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing.
  • Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across all maintenance care products to meet business objectives.
  • Collaborate with the dealership to optimize merchandising components.
  • Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
  • Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings.
  • Resolve customer service issues related to any account activity.


Other Duties as Assigned


Position Requirements

  • Bachelor’s degree or equivalent work experience required
  • Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
  • Prior experience selling and project managing a book of business
  • Skilled at taking in many inputs, prioritizing, coordinating resources and executing
  • Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals
  • Relatable across the dealership and good communication with management and Dealer Tire internal
  • Be located in assigned territory
  • Proficiency at intermediate level with all Microsoft Office products required
  • Strong and quick assessment skills with ability to critically think in the moment and add value
  • Strong customer relationship skills and ability to sell at the top
  • Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy


Competencies Required

  • Critical Thinking
  • Customer Focus
  • Diagnostic Skills
  • Influence
  • Industry/Product Knowledge
  • Operational Excellence
  • Portfolio Management
  • Results Orientation
  • Trusted Advisor
  • Value Selling


Physical Requirements

  • Standing for long periods of time
  • Frequent bending, crouching, and twisting
  • Extensive driving and traveling to customer accounts (up to 80%)
  • Travel by vehicle and/or airplane
  • Occasional lifting up to 50 pounds


Drug Policy

  • Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
  • There will be random drug testing. Please refer to the employee handbook for further details



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