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Clinical Quality Coordinator

4 months ago

Manteno, United States Nexus Family Healing Full time

Nexus-Indian Oaks is looking to add a Clinical Quality Coordinator position to our fantastic team


We believe in changing the course of a child’s life by stabilizing families and strengthening mental health. We work to heal the past trauma, break the cycle of harm, and change the future for generations to come. We look for staff who are dedicated, hard-working individuals that share our hope for the future. In return, we offer our associates a competitive compensation and benefits program, diverse learning opportunities, and a chance to help others have a better life.


Position Summary: Our Clinical Quality Coordinator supports the agency in assigned areas of compliance to ensure all licensing and regulatory agency monitoring and reporting requirements are satisfied.


Schedule/Pay:

  • Full-time; hybrid opportunity
  • Monday-Friday (weekday) scheduling
  • Nexus Indian Oaks Address: 101 N. Bramble Street, Manteno, IL 60950
  • Offers starting at $26 - $30 per hour


Nexus’ Comprehensive Benefits Include:

  • Four weeks paid time off (PTO) in the first year of employment
  • Multiple options for health insurance coverage
  • No-cost life insurance
  • Short/long-term disability insurance
  • 401k match
  • NEW – Talkspace Therapy Benefit for the whole family
  • NEW – Hinge Health Benefit for the whole family
  • NEW – Carrot Fertility Benefit
  • Tuition assistance and training opportunities
  • Advancement pathways and internal promotion
  • And much more


Primary responsibilities:

Data Maintenance, Reporting & Input

  • Ensures periodic regulatory data reporting requirements are met
  • Support data quality for reporting by providing training to staff for correct entry of incident or other data when needed
  • Complete follow-up on incident reporting tasks of clinical or program staff when needed
  • Make or send licensing queries, transmit accreditation proof, or other forms of agency regulatory status as needed


Surveying, Audits & Compliance

  • Assists agency in preparation for audits or reaccreditation
  • Assists with external & internal inquiries by coordinating visits and providing evidence when requested
  • Provide summary reports of findings from client, family, or stakeholder surveys
  • Facilitate or co-facilitate, as appropriate, agency committee meetings that are required under regulatory statute


Client File Monitoring and Maintenance

  • Perform file review to ensure all required documentation and filing requirements are met
  • Audits and prepares client files for closure


Clerical & Admin Support

  • Assist agency staff with the tracking for agency policy & procedure review and maintenance
  • Provides additional administrative support with special projects for agency departments and/or the Home Office Quality and Outcomes department
  • Ensures the confidentiality of client information issues in compliance with all licensing regulations, Nexus policy, accreditation, and HIPAA guidelines
  • Responsible for navigating, updating, and reviewing files in the Electronic Health Record
  • Understand, upload, and comply with all Nexus policy and procedures regarding client confidentiality

Supervision (as applicable), of administrative assistant staff at the agency


Required Education and Licensure:

  • Minimum of an associate degree required
  • 1+ year of Quality Improvement or compliance experience
  • Valid driver’s license required. Must meet state regulating agency and Nexus Home Office driving requirements


Nice To Have:

  • Bachelor’s degree preferred
  • 2+ Advanced coursework in continuous and quality improvement
  • 3+ year of Quality Improvement experience


ICARE Values & Behavioral Competencies:

  • Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
  • Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern
  • Agility: Exhibiting flexibility and adapting quickly
  • Responsiveness: Being quick, positive, and accurate
  • Excellence: Demonstrating quality results that surpass ordinary standards


At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.


APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM When you work at Nexus, you have the opportunity to change lives — including your own