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Desktop Support Specialist 5

2 months ago

San Diego, United States The Carrera Agency Full time

We are seeking a Desktop Support Specialist for a 4 month W2 contract with our award-winning biotechnology client, based in San Diego, CA.


** Start date: ASAP

** Duration: 4 month W2 contract, (Opportunity for extension)

** Location: ONSITE in San Diego, CA

** Compensation: The expected compensation is $31.75 - 39.75/hr W2 plus benefits. The offered compensation to a successful candidate will be dependent on several factors that may include (but are not limited to) the type and length of experience within the industry, education, etc.


The Desktop Support Specialist will be a key member of the GIS End User Services function, based out of our San Diego office reporting to the regional Manager.


Responsibilities:

- A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment.

- Together with the global End User Services team, collective responsibility to ensure the efficient staffing of the 1Help 24x5 call center support service.

- Professional, well presented and motivated individual providing support to general userbase through various communication channels.

- Deliver exceptional results by effectively handling one's personal workload and collaborating effectively with the End User Services Team.

- Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service.

- Engage in cross-functional collaboration working with the wider Global Information Services organization to support the business and organizational changes.

- Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues promptly.

- Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team.

- Occasional requirement for after-hours support as needed (Shared responsibility and low volume expected)


Requirements:

- Bachelor of Technology - Computer Science

- Experience working in an ITIL environment

- Knowledge of Windows 10 & 11, Mac, iOS and Android operating systems,

- Experience with A+ and ServiceNow

- Experience providing VIP/White Glove support

- Process development & maturation

- The ability to multi-task, effectively determine priorities and meet SLA’s

- Experience supporting Company Executives directly

- Creation of support documentation, guides, and manuals


Nice To Have:

- JAMF device management


Soft Skills:

- Effective written and verbal communication skills with a clear and adaptive communication style

- Professional, well presented, organized and have good time management skills

- Collaborative, customer and quality-oriented, and have an open mindset

- Motivated / take initiative and be able to self-manage

- Enthusiasm to learn new skills and embrace change

- Ability to work in a fast-paced environment


Please apply today