Ticket Seller Supervisor | Full Time | Greensboro Coliseum Complex

2 weeks ago

Greensboro, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

As a Ticket Seller Supervisor, you will oversee the ticketing operations for various events, ensuring smooth and efficient processes while providing exceptional customer service. Your role will involve managing ticket sellers, resolving issues, and maintaining accurate records. This role requires strong leadership, excellent organizational skills, and the ability to work effectively under pressure to ensure a positive experience for all event attendees.

This role pays an hourly rate of $20.50 to $23.50.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until December 31, 2024

Responsibilities
  • Oversee the daily operations of the ticketing team, ensuring adherence to policies and procedures.
  • Train, and supervise ticket sellers, providing ongoing support and guidance to ensure high performance and excellent customer service.
  • Coordinate with event organizers to understand event details, including seating arrangements, ticket prices, discounts, and restrictions.
  • Ensure the ticketing system is functioning correctly, addressing any technical issues promptly.
  • Handle escalated customer inquiries and complaints, providing resolutions in a professional and timely manner.
  • Oversee the reconciliation of funds received from ticket sales, ensuring accuracy and accountability.
  • Maintain accurate records of ticket sales, prepare reports, and analyze data to identify trends and areas for improvement.
  • Conduct regular checks to ensure ticket sellers are following procedures and providing excellent service.
  • Quickly and effectively resolve any issues that arise during events, ensuring minimal disruption.
  • Ensure compliance with company policies, procedures, and confidentiality requirements.
  • Perform additional tasks and responsibilities as assigned.

Qualifications
  • High School Diploma or GED.
  • 1-3 of Supervisory Experience.
  • Excellent communications skills.
  • 1-3 years of experience working with the public.
  • 1-3 years of experience in an entertainment/sports facility preferred.
  • Archtics/Ticketmaster experience preferred.
  • Knowledge of ADA regulations preferred.
  • Cash handling experience.
  • Valid Driver's License.
  • Familiarity with Microsoft Office.
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