Service Desk Technician

2 weeks ago


Houston, United States Addison Group Full time

Service Desk Technician

Work Schedule: 9/80, 9 hours Mon-Thurs and half day Friday

Office: Fully ONSITE


Job Description:

  • Using ServiceNow ticketing system, ITSM
  • Working with users face to face and through phone support
  • Imaging computers with SCCM *** MUST HAVE
  • PC set up
  • Their environment: Windows 10 enterprise, MS Office 365, Edge, Chrome
  • MDM Mobile Device Support
  • MS Teams Support
  • Some network experience like ethernet and VPN
  • A/V (audiovisual)
  • Customer service personality
  • iOS basics


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