Customer Service Representative

4 weeks ago

Bloomington, United States TEKsystems Full time

Hiring, Hiring, Hiring

We are hiring for Customer Service Representative for our Client in Minneapolis, YOU MUST be located within ONE hours of Minnesota ONLY.

 

Job Description:

  • As a Benefit Customer Success Representative, you'll help our client's plan participants with enrolling in and updating their healthcare and pension plans.
  • You'll need to quickly connect with participants, respond kindly and accurately via phone, email, and instant message, and exceed their expectations.
  • You'll adapt your communication style to different personalities, handle confidential information carefully according to HIPAA and Data Privacy laws, and explain complex plan details clearly.
  • Understanding our client’s plan documents and tools, you'll gather information to address current needs and anticipate future ones.
  • It's crucial to follow company procedures, provide accurate information, and maintain detailed records of interactions.

Qualifications:

  • Excellent English communication skills, both verbal and written, in a customer service context, with grammatical accuracy.
  • Proficient in quickly assessing member concerns and devising solutions using analytical and problem-solving abilities.
  • Capable of working effectively in a structured environment, adhering to schedules, breaks, and protocols.
  • Strong attention to detail, adept at multitasking, and skilled in organizing work tasks.
  • Experience using Microsoft Office, proficient in managing multiple computer windows for concurrent phone or instant messaging interactions.
  • Ability to work independently in a self-paced, motivated team environment.
  • Comfortable with virtual work environments, including online training and communication with managers/supervisors via chat.
  • Competent in comprehending and executing oral and written instructions.
  • Typing speed of 30 words per minute.
  • Previous experience in a customer service-related role.
  • High school diploma or equivalent required.

Shift Timings:

M-F (NO WEEKENDS) 7:00AM- 6:00PM (hours to fluctuate between 35- 40) - extended hours could be until 9pm CST.

 

Pay:

$18-18.75/hr

 

Experience Level:

  • 6 Months - 1 Year

Work Modes Available:

  • Onsite
  • Hybrid
  • Remote

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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