Customer Experience Specialist

2 weeks ago

Franklin, United States CoroMed Full time

Coro Medical is a customer-centric company offering a wide range of Medical Equipment and Accessories. We focus and invest in the relationships with our customers AND manufacturer partners. Providing the best partner solutions for our manufacturers allows us to provide the best service and price solutions to our customers. We strive to maintain this balance while keeping a unique company culture that attracts the very best team members. Our goal is placing life-impacting devices where they will be most effectively utilized, and Our Mission, Our Passion and Our Duty is to forge stronger links into the chain of survival.


The Customer Experience Specialist delivers exceptional customer service through phone, email and live chat, providing information, support and taking orders of AEDs and related accessories and supplies. Success in this position requires exceptional communication skills, including the ability to quickly build rapport, identify needs and deliver solutions, the ability to multi-task and work well under pressure, proficiency in time management and strong computer skills.



Responsibilities:

  • As a subject matter expert in our products & services, deliver an engaging, service oriented experience to our customers seeking inbound service and /or support via phone, email and/or live chat.
  • Fulfill and satisfy all customer needs and inquiries in a professional, efficient and accurate manner. As necessary, follow up with customers regarding service issues that may not immediately resolve.
  • Manage live chat and support email folder and reply to all business emails and voicemails by end of business day.
  • Provide accurate stock and shipping status to strategic partners including manufacturers.
  • Data entry. (Credit Memos, Tax Forms, CRM, Excel Databases, etc)
  • Assist with sales support as needed.
  • Maintain compliance with all Coro Med policies and procedures.
  • Participate in monthly manufacturer partner planning and/or training sessions.
  • Participate in internal customer experience and/or service meetings as scheduled.
  • Develop and maintain a high-level knowledge of all Coro Med products, services, processes and policies.
  • Attend industry functions if necessary.
  • Up to 5% travel to HQ if remote.
  • Any and all other activities, as directed, necessary to support individual, department and company success.



Qualifications:

  • High School Diploma or GED
  • Minimum of 2 years of experience in a related position
  • Knowledge of basic computer applications, such as Microsoft Office, CRM, etc.
  • Professional and effective communicator, verbal and written
  • Demonstrated exceptional customer service skills
  • Strong organizational and time management skills
  • A resourceful problem solver
  • Ability to work independently and productively
  • Ability to become an expert in our products and services and related industry
  • Must be able to develop and maintain cooperative working relationships with customers and co-workers at all levels within the company.

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