Employee Benefits Account Manager

4 weeks ago


Memphis, United States Adams Keegan Inc Full time
Our client is a well-established insurance brokerage firm specializing in employee benefits. They provide exceptional service to clients and foster a collaborative work environment.

As an Employee Benefits Account Manager, you will be a key liaison between our clients and our internal teams. Your primary responsibility will be to manage complex employee benefits accounts, ensuring client satisfaction and retention.

Responsibilities

Client Relationship Management:

• Serve as the day-to-day contact for assigned employee benefits accounts.

• Understand client needs, objectives, and challenges.

• Provide proactive support and address inquiries promptly.

Account Maintenance:

• Coordinate renewals, open enrollments, and plan changes.

• Collaborate with carriers and vendors to ensure seamless service delivery.

• Monitor compliance with regulations and industry standards.

Problem Resolution:

• Address client concerns and resolve issues promptly.

• Advocate for clients within the organization.

Sales Support:

• Process applications, payments, and enrollments.

• Assist in proposal development and presentations.

Data Management:

• Maintain accurate records, reports, and documentation.

• Utilize agency management systems effectively.

Qualifications

• 3+ years of experience in insurance or benefits related field.

• Bachelor's degree preferred.

• Excellent customer service, communication, and presentation skills.

• Intermediate software experience, including strong Microsoft Excel skills.

• Willing to obtain Life & Health Insurance License.

Benefits

• Hybrid Schedule

• Health Insurance

• Paid Time Off

• 401kLearn More

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