Operations Coordinator
6 days ago
Operations Coordinator
Location : Name Linked
Frankfort
ID
2024-6323
Job Locations
US-KY-Frankfort
Category
Operations
Type
Regular Full-Time
Overview
At Groups, the Operations Coordinator has a vital role in ensuring smooth day-to-day operations for our offices and members. They will work closely with local leadership to provide support to the clinical and medical teams. The OperationsCoordinator will organize group schedules, and coordinate communication between members and other staff on their care team as well as cross-functional partners. This role will be responsible for maintaining member records within an EMR, managing appointment schedules, and assisting members with any concerns or questions regarding but not limited to, prescriptions, scheduling, and community resources. The Operations Coordinator will also interact with members in a group setting. The Operations Coordinator reports to an Associate Operations Supervisor, an Operations Supervisor, or the Operations Director, depending on the state.
Responsibilities
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Maintain a professional and organized office appearance
- Welcome all visitors and members entering the office
- Deliver outstanding customer service to members, visitors, and community stakeholders through in-person interactions, phone calls, or video conferencing
- Supports members of the care team with engaging members in services
- Troubleshoot member issues related to their treatment, including but not limited to scheduling, pharmacy concerns, prescription issues, care coordination
- Act within the scope of authority granted, ensuring adherence to regulatory requirements and professional standards
- Manage office phone calls, respond to member texts and voicemails, and address emails promptly
- Assist counselors in managing member flow during in-person or virtual group meetings, including check-in/out, payment collection, and collection/interpretation of drug screens
- Conduct engagement outreach to members
- Assist members in finding resources within the community
- Support members with care coordination needs, included, but not limited to, connecting with other local community resources
- Collaborate with medical providers to coordinate schedules and address member needs
- Update and maintain accurate member demographics and appointment information within the EMR
- Electronically request, send, file member forms and handle in-person form processing when required, including but not limited to Releases of Information and Care Coordination documents
- Coordinate the processing of prior authorizations
- Act as a liaison between members and local pharmacies to ensure seamless access to medication
- Ensure the availability of Urine Drug Screen supplies within the office and coordinate shipping to members when necessary
- Coordinate medication counts and document the requests and outcomes
- Complete Health & Safety tasks, including, but not limited to: Emergency Drill Simulations, maintaining logs, and coordinate fire extinguisher inspections monthly
- Run and assist in monitoring the PDMP for state compliance and adherence to group policies and Procedures
- Maintain a caseload of 150-200 members
Other Duties and Responsibilities:
- Proactively engage in community outreach activities
- Distribute brochures, flyers, and written materials to community stakeholders
- Other duties as assigned
Qualifications
Knowledge, Skills, and Abilities:
- Ability to manage and prioritize tasks efficiently and optimize productivity
- Proficient in managing multiple tasks
- Strong attention to detail and ability to manage confidential and highly sensitive information
- Strong written and verbal communication skills
- Ability to effectively convey information to care team members, group members, cross-functional partners, and stakeholders
- Adaptability by being flexible to change, willing to learn new tools and processes, and handle unexpected situations well
- Ability to problem solve independently and as part of a team
- Exceptional customer service skills
- Familiarity with Google Docs, Sheets, Drive, Email and ability to troubleshoot minor technological challenges
- Ability to use discretion and work independently under general supervision
- Ability to understand and adhere to the Professional Code of Conduct
Qualifications & Requirements:
- Highschool diploma required
- 2 years of relevant experience preferred
- Healthcare, retail, administration, or hospitality experience preferred
- Ability to work evenings
- Experience working with Electronic Medical Record (EMR) systems
- Access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal if working from a remote location
- Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid
Connect With Us
Not ready to apply? Connect with us for general consideration.
-
Business Operations Coordinator
2 weeks ago
Frankfort, Kentucky, United States Commonwealth of Kentucky Full timeThe Commonwealth of Kentucky is dedicated to delivering exceptional service to its citizens. Our goal is to exceed customer expectations by providing efficient and effective support in business operations.About UsWe are committed to continuous improvement, focusing on the needs of our customers, employees, and partners. Our mission is to provide outstanding...
-
Auxiliary Services Coordinator
1 month ago
Frankfort, United States Kentucky State University Full timeTITLE: Auxiliary Services Coordinator DEPARTMENT: Auxiliary Services REPORTS TO: Director of Auxiliary Services CLASSIFICATION: Staff-12 months EFFECTIVE DATE: TBD STANDARD WORK HOURS: 37.5 hours per week EMPLOYMENT STATUS: Full-Time EMPLOYMENT CLASSIFICATION: Exempt JOB SUMMARY: Participates in the development, recommendation, and administration of...
-
Auxiliary Services Coordinator
1 month ago
Frankfort, United States Kentucky State University Full timeTITLE: Auxiliary Services Coordinator DEPARTMENT: Auxiliary Services REPORTS TO: Director of Auxiliary Services CLASSIFICATION: Staff-12 months EFFECTIVE DATE: TBD STANDARD WORK HOURS: 37.5 hours per week EMPLOYMENT STATUS: Full-Time EMPLOYMENT CLASSIFICATION: Exempt JOB SUMMARY: Participates in the development, recommendation, and administration of...
-
Senior Operations Administrator
4 weeks ago
Frankfort, Kentucky, United States GENESIS - EAST REGION Frankfort 40601 Full timeAt GENESIS - EAST REGION Frankfort 40601, we are seeking a highly skilled Senior Operations Administrator to join our team.As a key member of our operations team, you will be responsible for ensuring the smooth execution of our day-to-day activities. Your primary focus will be on coordinating travel arrangements, managing schedules, and providing exceptional...
-
Administrative Business Coordinator
2 weeks ago
Frankfort, Kentucky, United States Commonwealth of Kentucky Full timeWe are committed to delivering exceptional customer service and experience at the Commonwealth of Kentucky. Our administrative team plays a vital role in ensuring the smooth operation of our organization, and we are looking for a skilled Administrative Business Coordinator to join our team.About UsThe Commonwealth of Kentucky is dedicated to meeting or...
-
Housekeeping Linen Coordinator
5 days ago
Frankfort, Kentucky, United States The Delegate Hotel Full timeThe Delegate Hotel seeks a detail-oriented and efficient Housekeeping Linen Coordinator to join our housekeeping team.Responsibilities:Linen Management: Ensure the cleanliness and availability of high-quality linens and towels for guests and hotel staff.Laundry Operations: Sort, wash, dry, fold, and press hotel linens and towels according to established...
-
Executive Office Coordinator
2 weeks ago
Frankfort, Kentucky, United States Adecco US, Inc. Full timeWe are seeking an organized and detail-oriented Executive Office Coordinator to join our team at Adecco US, Inc. in Frankfort, KY.About the Job:This is a 1st shift opportunity with a competitive salary of $17.26 per hour, plus comprehensive benefits packages, including medical, dental, vision, life insurance, short-term disability, additional voluntary...
-
Healthcare Operations Coordinator
3 weeks ago
Frankfort, Indiana, United States LHH Recruitment Solutions Full timeJob OverviewLHH Recruitment Solutions is seeking a highly skilled Patient Registrar to join an excellent healthcare organization in Frankfort, IN for a contract-to-hire opportunity.ResponsibilitiesVerify and update patient demographic, financial, and clinical information.Provide exceptional customer service while maintaining professionalism.Facilitate copay...
-
Manager, Energy Operations
3 weeks ago
Frankfort, United States META Full timeSummary: Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta is seeking a Manager, Energy Operations to be a key leader in Meta's Data Center energy organization. In this role, you will manage a group of energy coordinators, analysts, and specialists. In close...
-
Administrative Coordinator
2 weeks ago
Frankfort, Kentucky, United States Kentucky State University Full time**About Kentucky State University**: Kentucky State University is a leading institution in higher education, committed to providing exceptional academic and research opportunities. Located in [location], our university offers a unique blend of academic rigor and community engagement. We are seeking an experienced Administrative Assistant to join our team!...
-
Operations Excellence Manager
3 days ago
Frankfort, Kentucky, United States Aerotek Full timeAerotek is looking for an experienced Operations Excellence Manager to drive process improvements across our manufacturing sites. As a key member of our team, you'll be responsible for overseeing material flow and storage optimization in work cells, ensuring continuous improvement activities are directed and coordinated using data-driven problem-solving...
-
Frankfort, Kentucky, United States EmpowerMe Wellness Full timeUnlock Your Potential as a Senior Care Coordinator Physical Therapist AssistantWe are seeking a skilled and compassionate Physical Therapist Assistant to join our team at EmpowerMe Wellness. This rewarding role offers the opportunity to make a meaningful impact on the lives of seniors in our care.About the RoleProvide physical therapy services to older...
-
Retail Operations Manager
1 day ago
Frankfort, Illinois, United States Goodwill Industries of SE WIS Full timeJob DescriptionIn this role, you will assist with supervising and supporting the operations of our store and donation center. You will motivate the team to ensure customer satisfaction and production standards are met. This includes driving a positive customer experience through merchandising efforts and coaching engaging customer...
-
LMS Coordinator
3 weeks ago
Frankfort, United States Kentucky State University Full timeTITLE: Learning Management System Coordinator DEPARTMENT: Office of Distance Education REPORTS TO: Director of Distance Education and Instructional Design EFFECTIVE DATE: TBD EMPLOYMENT STATUS: Full-time EMPLOYMENT CLASSIFICATION: Exempt SCOPE OF RESPONSIBILITY: Collaborates with the Director of Online Learning and the Information Technology department to...
-
Licensed Speech-Language Pathologist SLP
2 weeks ago
Frankfort, United States Empowerme Wellness Full timeOverview:Are you the right applicant for this opportunity Find out by reading through the role overview below.Licensed Speech-Language Pathologist (SLP) - Care Coordination ProgramSpeech-Language Pathology + Care Coordination: The Best of Both Worlds!We’re looking for Speech-Language Pathologists to support our innovative new care coordination program!...
-
Frankfort, United States InsideHigherEd Full timeTITLE: Research & Extension Program Support Coordinator (Health Equity) DEPARTMENT: College of Agriculture Community and the Science REPORTS TO: Sr Research Associate and State Specialist Health Equity CLASSIFICATION: Staff-12 months EFFECTIVE DATE: TBD STANDARD WORK HOURS: 37.5 hours per week EMPLOYMENT STATUS: Full-Time EMPLOYMENT...
-
Logistics Coordinator
3 weeks ago
Frankfort, Kentucky, United States FRITO LAY Full timeJob SummaryFrito Lay is seeking a skilled Hostler to join our team. As a Hostler, you will work closely with the warehouse function to ensure efficient transportation of goods.Responsibilities• Work on a rotating schedule, including 3-12 hour shifts and 1-6 hour shifts.• Maintain a valid Class A Commercial Drivers License and Department of Transportation...
-
Administrative Coordinator
3 weeks ago
Frankfort, Kentucky, United States Kentucky Personnel Cabinet Full timeAbout the RoleWe are seeking an Administrative Specialist to join our team at the Kentucky Transportation Cabinet. In this role, you will provide support to the Directors office, including implementing division operations such as contract management and budget oversight.Key ResponsibilitiesProvide accurate funding balances for multiple accounts to the...
-
Senior Account Coordinator
4 weeks ago
Frankfort, Kentucky, United States Intermountain Health Full timeJob DescriptionKey Responsibilities:Support Account Managers in renewing large commercial and national accounts.Provide superior service to clients, agents, and members.Expertise in system setup and liaison between Sales and other departments.Monday-Friday 8am-4:30pm.BRAND PERSONA: Demonstrates problem-solving, competent, friendly, and good communication...
-
Frankfort, United States InsideHigherEd Full timeTITLE: Research & Extension Associate (Health Equity)DEPARTMENT: College of Agriculture Community and the Science REPORTS TO: Sr Research Associate and State Specialist Health Equity CLASSIFICATION: Staff-12 monthsEFFECTIVE DATE: TBDSTANDARD WORK HOURS: 37.5 hours per weekEMPLOYMENT STATUS: Full-Time EMPLOYMENT CLASSIFICATION: Exempt JOB...