Retail Operations Manager

2 days ago


Frankfort, Illinois, United States Goodwill Industries of SE WIS Full time
Job Description

In this role, you will assist with supervising and supporting the operations of our store and donation center. You will motivate the team to ensure customer satisfaction and production standards are met. This includes driving a positive customer experience through merchandising efforts and coaching engaging customer interactions.

Responsibilities:

  • Project and Change Management: Plan and manage your own work to complete routine job responsibilities on time.
  • Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers.
  • Technical Skill: Basic knowledge of discipline's procedures and methods, including customer service fundamentals.
  • Community Engagement: Serve as an ambassador for Goodwill in the wider community and participate in volunteer opportunities as schedule and interest permit.
  • Maximize the value of all donated goods and maintain production and store environment standards.
  • Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
  • Support the training and coaching of all employees to reach their potential as a highly productive and collaborative member of the team.
  • Assist with hiring process of associates; complete phone screens and training as needed.
  • Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity, and proper cash controls.
  • Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
  • Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.
  • Accurately complete data entry of required reports on time. Share with leadership insight or concerns found in report data or other documentation.
  • Consistently communicate and implement policies and procedures, reporting concerns to leadership.
  • Plan and organize work assignments to increase customer service and protect assets.

Requirements:

  • Two years of supervisory experience preferred.
  • Ability to complete and retain forklift certification.
  • Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled.
  • Must have working phone that allows for communication accessibility.

Estimated Salary: $45,000 - $55,000 per year


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