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Customer Service Representative

2 months ago

Richardson, United States Randstad USA Full time

Customer Service Representative

Class Start Date: 10/21/2024

Onsite - Richardson, TX

Training Hours: 8AM to 5PM - Training can last over 2 months

Shift Hours after training: 9:30AM to 6:30PM

Pay Rate: $23

Temp to hire


  • Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.
  • May respond to e-mail inquiries.
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Processes new orders based on customer requests. Tracks open orders to ensure completeness in a prompt manner.
  • Checks pricing and verifies availability.
  • Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting. Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
  • Refers highly unusual situations to higher authority for review and reconciliation.
  • May assess needs and suggest/promote alternative products or services.
  • Customer service is the primary function, but may include minimal selling or promotion of products or services.


Requirements:

  • Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
  • Requires at least 2 years related experience.
  • Excellent written and verbal communication skills, including effective listening skills.
  • Ability to learn and understand technical terminology.
  • Must be able to work in a fast-paced goal-oriented environment.
  • Able to handle multiple tasks, stay organized, and focused on details.
  • Requires general knowledge of the organization, and thorough knowledge of company products and services.
  • Requires ability to navigate a computerized data entry system or other relevant applications.