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Information Technology Manager

2 months ago

Phoenix, United States IMPACT Technology Recruiting Full time

Healthcare or Hospital Industry experience is required.


Description:

  1. Manages the Administrative Systems team.
  • Determines staffing requirements for teams work activities.
  • Hires and trains new staff.
  • Supervises direct reporting staff according to overall company policy.
  • Sets employee goals and objectives on an annual basis.
  • Develops staff to maximize potential by meeting with staff one on one regularly.
  • Monitors staff performance including regular performance reviews.
  • Prioritizes and delegates work duties to staff.
  • Allocates use of available resources between projects and production support.
  • Monitors and assists staff with work progress.
  • Participates in departmental strategic and budget planning processes.
  • 11. Communicates organizational news and updates with staff.
  • 12. Consistently Accountable.
  • 13. Consistently Self-Directed.
  • 14. Consistently produces quality work product.
  • 15. Consistently demonstrates a collaborative communication style.
  1. Leads and coordinates Administrative Systems production support.
  • Provides high quality customer service through courteous and professional communication. Supports and maintains effective relationships by means of consistent follow-up and documentation.
  • Provides production support of Administrative Systems including routine maintenance, administration, upgrades, custom software development, as well as help desk ticket resolution.
  • Works closely with staff and customers to anticipate, plan, and prioritize system functionality changes.
  • Serves as point of contact with vendors for systems-related questions and issues.
  • Develops and maintains system documentation.
  • Plans and coordinates upgrades and patching.
  • Diagnoses, troubleshoots and resolves problems and coordinates with external support from vendors and internal resources when necessary.
  • Develops detailed work plans, schedules, estimates, resource plans, and status reports and is responsible for ensuring adherence to quality standards.
  • Provides individual and/or group instruction and training to staff and customers.
  • Assists in the development of standard operating procedures, operating and service level agreements, and customer service guidelines.
  • 11. Analyzes business and user needs, documents processes and requirements, and translates into appropriate designs and specifications. Leads or participates in their implementation, testing, and validation in collaboration with customers and vendors.
  1. Leads and coordinates Administrative Systems projects and implementations.
  • Act as a change agent and drive organizational change and improvements related to new technology being implemented.
  • Identify and document legacy system and all related systems (upstream/ downstream), performing fit/gap analysis to ensure all existing functionality is accounted for in the new technology being implemented.
  • Translate new desired functional requirements into technical specifications to ensure new technology being implemented supports long-term goals.
  • Assists with the design and configuration of new technology being implemented applications, handle data interface design and configurations, and ensures business rules data format, field validation, and data loads are correct.
  • Document application specifications and configurations and create project plans for future updates.
  • Communicate regularly with the application and support analysts, identifying open issues and impacts on time lines.
  • Conducts analysis for other departments when necessary with respect to project deliverables.
  • Ensure all implementation project tasks are completed in a timely and accurate manner to the satisfaction of the user community and are within allocated budget amounts.
  • Assist in determining resource requirements for project plans.
  • Prioritize and manage multiple priorities and deadlines across many competing and concurrent tasks.
  • 11. Executes projects in accordance with the methodologies and processes put in place by the Project Management Office.
  1. Performs miscellaneous job related duties as requested.