Information Technology Help Desk Support

1 month ago

Phoenix, United States Zoom Technology Arizona Full time

Zoom Technology Arizona is a closed-access fiber network provider. We deploy Fiber-to-the-Home (FTTH) network infrastructure nationwide in specific neighborhoods and Fiber-to-the-Business (FTTB). We construct, operate, and maintain the fiber network infrastructure. Our goal is to expand the business across the U.S., providing high-speed internet access and facilitating the digital transformation of underserved communities.


Job Title: IT Helpdesk Specialist

Location: Phoenix, AZ

Company: Zoom Technology


Job Summary:

We are seeking a skilled IT Helpdesk Specialist to join our team in the telecommunication industry. The ideal candidate will provide technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure.


Key Responsibilities:

  • Provide Technical Support: Respond to and resolve technical issues via phone, email, or in-person, ensuring timely and effective solutions.
  • Troubleshoot Hardware and Software: Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and network devices.
  • User Account Management: Create, modify, and manage user accounts and access permissions in various systems.
  • System Maintenance: Perform regular maintenance tasks, such as software updates, backups, and system monitoring.
  • Documentation: Maintain accurate records of support requests, resolutions, and system changes in the helpdesk ticketing system.
  • Training and Guidance: Provide training and guidance to employees on the use of IT systems and software applications.
  • Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support.


Qualifications:

  • Education: High school diploma or GED required; an associate’s or bachelor’s degree in information technology, computer science, or a related field is preferred
  • Experience: Minimum of 2 years of experience in an IT helpdesk or technical support role, preferably in the telecommunication industry.
  • Technical Skills: Proficiency in troubleshooting hardware and software issues, knowledge of network protocols, and experience with helpdesk ticketing systems.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Customer Service: A customer-focused attitude with a commitment to providing high-quality support.


Preferred Qualifications:

  • Certifications: CompTIA A+, Network+, or other relevant IT certifications.
  • Industry Knowledge: Familiarity with telecommunication systems and technologies.


FOR IMMEDIATE CONSIDERATION:

We want to ensure that all applicants have a fair and equal chance, so we’re using a TestGorilla assessment. This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.


Start by clicking the link:

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