Recovery Specialist

Boulder Care is looking for a Peer Recovery Specialist for a 100% remote, full-time position in Washington State. Candidates must reside and work in the state of Washington to be considered for this position.

About us

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals.

Boulder‘s model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Boulder Care is in an exciting stage of rapid growth, coming off a recent $35 million Series C round announced in May 2024, bringing total funds raised to roughly $85 million. Investors include Advance Venture Partners, First Round Capital, Laerdal Million Lives Fund, Qiming Venture Partners and Stripes, among others.

About the role

A Peer Recovery Specialist (PRS) is a person who uses their direct or indirect experience of recovery from mental illness, substance use disorders, and/or significant trauma, combined with skills learned in formal training, to deliver peer-based recovery support services with a focus on improving overall health and well-being, and quality of life.

Success in this role

Patient-Support - 60%

1. Conduct patient engagement in accordance with Boulder Peer Recovery Specialist policies and procedures.
2. Assist patients in identifying barriers to achieving sustained recovery and support by empowering them in the recovery management process.
3. Assess patient progress, functioning, and willingness to engage peer services in collaboration with patients and Care Team members, identifying options for short/long-term whole-health goals, and recovery plans.
4. Educate on and liaise for patients available community resources, and the Boulder Care program components.
5. Facilitate placement for higher levels of care as needed while maintaining contact with patients to enable continuity and streamline care transitions.
6. Escalate any crisis situations involving patients and ethical breaches involving staff to appropriate personnel/agencies in a timely manner in accordance with Boulder policies & procedures.
7. Assume primary role in providing social/emotional support and non-emergency-based, external, recovery-relevant resources to patients.
8. Maintain clear and proactive follow-up communication with patients and providers, delivering patient outcomes reports to Care Team members.
9. Report situations to appropriate person/s that fall under Mandatory Reporting, Duty to Warn, and the U.S. Drug Enforcement Agency’s purviews (i.e. when patient reports they are not using any of their medicine prescribed by Boulder personnel).
10. Represent and advocate for the patient population in company matters affecting current and prospective Boulder patients, their families, and their communities.

Community Resources & Continuing Education - 20%

1. Maintain a working knowledge of appropriate services and resources (e.g., housing, transportation, community-based recovery resources) to reduce the likelihood of health setbacks and promote improved health and well-being; share resources with PRS teammates and other company personnel.
2. Assist with managing patients’ appointments and care-related tasks with Care Team members and referrals outside of Boulder Care.
3. Participate in continuing education to further advance the practice of peer-assisted recovery as a profession.

Administrative Responsibilities - 20%

1. Prioritize self-and-mutual-care.
2. Attend weekly 1:1 and monthly group supervision sessions.
3. Attend team meetings and trainings as requested/scheduled.
4. Regularly review general patient status with other members of the patient‘s Care Team; maintain confidence & trust w/ patients by only documenting and disclosing sensitive patient information with patients‘ permission, except in cases of imminent harm or when patient discloses they are not using any of their Boulder-prescribed medication.

Requirements for the role

1. 1+ years experience navigating adjunctive opioid use disorder (OUD) treatment resources and referral processes with 2+ years working in peer support.
2. Peer certification in state of residence, where available, is required.
3. Certification as a National Certified Peer Recovery Support Specialist (NCPRSS) through NAADAC, the Association for Addiction Professionals, is expected within 9 months of hire.
4. Strong preference for individuals utilizing underrepresented pathways/modes of substance use and/or mental illness recovery, and those with direct experience of marginalization from systems of care for mental health and/or substance use recovery (personal identification with any illness/recovery not required).
5. A high degree of trustworthiness, integrity and professionalism and a relentless focus on patient confidentiality through compliance with HIPAA, 42 CFR Part II, the Boulder Care Code of Conduct and Code of Ethics, Boulder Care Standard Operating Procedures.
6. Ability to reach out to local and regional resources or recovery centers and help individuals leverage those resources.
7. Exceptional written and verbal communication.
8. Team-focused; effective collaboration. Serves both the team and the customer at a consistently high level.
9. Demonstrates problem-solving and analytical skills appropriate for the position.
10. Demonstrates high ethical standards of behavior.
11. Maintains composure under pressure.
12. Regularly demonstrates Boulder’s core values.
13. A dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards.

Nice to have but not required

1. Familiarity with medicaid billing in the state of Washington.

Work environment

1. This is a fully remote role but we are currently only hiring candidates located in the state of Washington. Applicants must reside and work in this state in order to be considered.

Expected hours of work

This is a full-time position expected to work 40 hours a week, Mon-Fri 9am-6pm Pacific Time. Team members may work with their managers to adjust work hours to suit the needs of the position. Team members may be asked to work additional days as work demands require.

Compensation

The starting pay range for this position is $24.52 - $28.32 an hour, commensurate with experience, and is eligible for our comprehensive benefits package below.

Hiring Timeline

1. First Interview (30-min phone)
2. Panel Interview (60-min video)
3. Ideal Start Date: December 2024 - January 2025

Some of Boulder’s amazing benefits for regular, full-time employees

1. Health coverage through Regence. Dental and vision coverage through Guardian and VSP
   • Boulder Care pays up to 100% of monthly premiums for individual employee coverage.
   • Boulder Care pays 60% of monthly premiums for dependents.
2. Short-Term Disability.
3. 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment.
4. Sick leave accrued at 1 hr for every 30 hrs worked.
5. Mental Health Services including Doctors on Demand, Tend Health, and EAP **Additional mental health services through Tend Health for episodic care.
6. 9 Paid Holidays per year.
7. 12 weeks of 100% paid parental leave for the birth or adoption of a child (eligible after 6 months of employment).
8. 401(k) retirement savings.
9. Remote friendly with hardware provided to complete your work duties.

Our mission

1. Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals.
2. Breaking down barriers: Boulder‘s proprietary technology suite makes care accessible, and convenient through secure video, phone, and messaging. We‘re reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants‘ stated preferences and goals. Wherever our patients wish to go, we‘re grateful to go there together.
3. Grounded in empathy: Our care is science-based and rooted in harm reduction. Patients, peer recovery specialists, and clinicians make important decisions together.

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply

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