VP of Resort Operations

2 months ago

Las Vegas, United States iNtegrity+ Full time

The Vice President of Resort Operations will provide leadership and direction for property operations. Specific areas of oversight include Hotel Operations, Food & Beverage, Catering & Banquets, Transportation, Retail, Spa & Salon, Guest Services, Facilities, all public areas, Nightlife, Golf Operations, and Horticulture. This position will establish short-and long-term operational goals for the property and will manage all operating costs, budgets, and forecasts to ensure that the property meets its stated financial goals while providing excellent guest service. The position is responsible for setting operational strategy and ensuring alignment with overall strategy; identifying and maximizing opportunities for operational departments and company success; maintaining all Company Values and standards; and ensuring excellent guest and team member experience. This position will be fully accountable for the financial performance, daily operations, guest satisfaction, and employee satisfaction for all areas of responsibility noted above.

JOB RESPONSIBILITIES:

  • Ensures the Company’s core values, and property standards are implemented and applied:
  • Care about everyone and everything
  • Show never ending attention to detail
  • Take responsibility; don't leave it to others
  • Always strive to be better
  • Establishes and implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; implements changes required for improvement. Identifies key drivers of success.
  • Held accountable, to a very high degree, for departmental performance
  • Responsible for the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Accountable for the performance of team members under his/her area of responsibility.
  • Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
  • Ability to work effectively with local union partners and CBAs.
  • Creates and administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.
  • Ensures departments deliver and maintain a maximum level of property-wide service and satisfaction.
  • Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
  • Oversees all hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within their area of responsibility. Creates a motivating environment.
  • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
  • Reviews major contracts and selects systems for the department. Coordinates contract compliance, change orders and problem resolution. Uses strong negotiation, problem solving & decision-making skills. Consults with legal counsel as required.
  • Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
  • Manages multiple priorities simultaneously and meets deadlines.
  • Must have the ability to promote positive, fair, and ethical relations with all team members, guests, and other third parties.
  • Create an enthusiastic, energetic service-oriented culture and provide leadership in developing employee engagement strategies, leadership engagement, and employee communication plans and activities.
  • Act as a role model of the Company Brand and effectively engaging and communicating with team members, as well as selecting, mentoring, and managing the performance of property leadership.
  • Provide leadership in the development and execution of the property’s marketing plans to optimize revenue and hotel mix.
  • Review daily, weekly and monthly financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Direct, plan, and implement property and/or business unit policies, guidelines and procedures as necessary to maximize returns and achieve productivity objectives.
  • Analyze operations to evaluate performance of the team in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy changes.
  • Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
  • Works with safety as a priority and follow department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.


Qualifications

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Age, Gaming and Certifications:

  • 21 years of age or above.
  • Will be required to obtain and maintain registration, or a license issued by the Nevada Gaming Board.


Education and/or Experience:

  • Bachelor’s Degree or above in a related field or equivalent experience required.
  • Minimum 10 years of Gaming and Hospitality experience, 7 years in a leadership role required.
  • Requires basic computer skills and knowledge of Microsoft Office.
  • Candidate must have experience with planning and project management.
  • Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
  • Knowledge of union as well as non-union working environments preferred.

  • VP of Resort Operations

    2 months ago

    Las Vegas, United States iNtegrity+ Full time

    The Vice President of Resort Operations will provide leadership and direction for property operations. Specific areas of oversight include Hotel Operations, Food & Beverage, Catering & Banquets, Transportation, Retail, Spa & Salon, Guest Services, Facilities, all public areas, Nightlife, Golf Operations, and Horticulture. This position will establish...

  • Security Officer

    4 days ago

    Las Vegas, Nevada, United States Palms Casino Resort Full time

    The Security Officer position at Palms Casino Resort is responsible for ensuring the highest levels of safety and security of all guests and team members through proactive and professional services.This role complements the existing security programs and acts as a visual deterrent, intervening and responding to all levels of security and potential emergency...

  • Security Officer

    4 days ago

    Las Vegas, Nevada, United States Palms Casino Resort Full time

    The Palms Casino Resort is seeking a highly skilled and dedicated Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the highest levels of safety and security of all guests and team members through proactive and professional services.This position complements our existing security programs and requires specialized...

  • Maintenance Dispatcher

    1 day ago

    Las Vegas, Nevada, United States Yes& Companies LLC Full time

    Maintenance Dispatcher - Resort OperationsAt Yes& Companies LLC, we are seeking a skilled and organized Maintenance Dispatcher to join our team at Tahiti Village Resort & Spa. As a Maintenance Dispatcher, you will play a critical role in ensuring the smooth daily operations of our resort, overseeing the Maintenance & Engineering Status Board function and...

  • Circa Resort

    2 weeks ago

    Las Vegas, Nevada, United States Circa Resort & Casino Full time

    JOB SUMMARY:Circa Resort & Casino is seeking a highly skilled and experienced Slot Department Manager to oversee the daily operations of our slot department. As a key member of our team, you will be responsible for managing, scheduling, and supervising slot department personnel, ensuring that all operations are conducted fairly and...

  • Overnight Resort Manager

    3 weeks ago

    Las Vegas, Nevada, United States Travel + Leisure Co. Full time

    Overnight Manager Job DescriptionWe are seeking a highly skilled and experienced Overnight Manager to join our team at Travel + Leisure Co. As an Overnight Manager, you will be responsible for overseeing the resort's overnight operations, ensuring the highest level of service and quality standards are met.Key Responsibilities:Resort Operations: Oversee the...

  • Security Officer

    5 days ago

    Las Vegas, Nevada, United States Circa Resort & Casino Full time

    Job Summary:As a Security Officer at Circa Resort & Casino, you will be responsible for providing exceptional guest service while maintaining a safe and secure environment throughout the property. This includes patrolling assigned areas, responding to emergencies, and ensuring the well-being of our guests.Key Responsibilities:Practice and promote company...

  • Security Officer

    4 days ago

    Las Vegas, Nevada, United States Palms Casino Resort Full time

    The Security Officer position at Palms Casino Resort is a critical role that ensures the highest levels of safety and security for all guests and team members. This position complements the existing security programs and requires a proactive and professional approach to providing services.Key Responsibilities:Ensure the establishment and its surrounding...

  • Financial Operations Manager

    3 weeks ago

    Las Vegas, Nevada, United States Palms Casino Resort Full time

    Job Title: Assistant Director FinanceAt Palms Casino Resort, we are seeking a highly skilled and experienced Assistant Director of Finance to join our team. This is a key leadership role that will play a critical part in the success of our finance operations.Job Summary:The Assistant Director of Finance will be responsible for the accounting of all...

  • Assistant Director of Finance Operations

    3 weeks ago

    Las Vegas, Nevada, United States Palms Casino Resort Full time

    Job Title: Assistant Director of Finance OperationsPalms Casino Resort is seeking an experienced Assistant Director of Finance Operations to join our team. As a key member of our finance department, you will be responsible for the accounting of all non-gaming revenues, review of financial statements, and all non-gaming account reconciliations.Key...

  • Theater Operations Director

    4 weeks ago

    Las Vegas, Nevada, United States Palms Casino Resort Full time

    Job Title: Director Theater OperationsPalms Casino Resort is seeking a highly skilled and experienced Director of Theater Operations to lead our Entertainment division. As a key member of our team, you will be responsible for ensuring that all entertainment venue operations provide a consistent, high-level of service excellence based on established standards...

  • Senior Business Operations Analyst

    2 weeks ago

    Las Vegas, Nevada, United States Hilton Grand Vacations Full time

    Job Title: Senior Analyst Business OperationsAbout the Company:Hilton Grand Vacations is a global leader in vacation ownership, operating a portfolio of high-quality, shared-ownership properties in popular vacation destinations. Our company also manages exclusive club membership programs, offering exchange services and leisure travel opportunities for our...

  • Sr Analyst Business Operations

    5 months ago

    Las Vegas, United States Hilton Grand Vacations Full time

    Job Description Company Description Hilton Grand Vacations is a global leader in vacation ownership, operating a portfolio of high-quality, shared-ownership properties in popular vacation destinations. Our company also manages exclusive club membership programs, offering exchange services and leisure travel opportunities for our Members. We prioritize...

  • Director Theater Operations

    1 month ago

    Las Vegas, United States Palms Casino Resort Full time

    Providing strategic leadership and direction within the Entertainment division. The focus of this position will be to ensure that all entertainment venue operations provide a consistent, high-level of service excellence based on established standards and customers' expectations. The candidate must provide strategic leadership and direction for the venue...

  • Resort Associate, Multi Functional

    4 weeks ago

    Las Vegas, Nevada, United States Travel + Leisure Co. Full time

    Unlock Your Potential with Travel + Leisure Co.We're on a mission to put the world on vacation, and we need talented individuals like you to help us make it happen. As a Multi-Functional Resort Associate at Travel + Leisure Co., you'll play a critical role in delivering exceptional experiences for our owners and guests.Key Responsibilities:Perform a variety...

  • Hotel Operations Manager

    2 weeks ago

    Las Vegas, Nevada, United States Circa Resort & Casino Full time

    Job SummaryAs a key member of our Circa Resort & Casino team, the Hotel Operations Manager will be responsible for ensuring exceptional guest experiences and driving hotel operations excellence. This role will report to the Hotel Manager and Hotel Director, and will be a critical part of our efforts to deliver outstanding customer satisfaction.Essential...

  • Solutions Expert

    4 weeks ago

    Las Vegas, Nevada, United States MGM Resorts International Operations, Inc Full time

    Solutions ConsultantMGM Resorts International Operations, Inc is seeking a skilled Solutions Consultant to lead onsite team resources and create detailed daily schedules for all team members.Key Responsibilities:Direct onsite team resources to ensure efficient project executionCreate detailed daily schedules for all onsite team membersCollaborate with...

  • Lifeguard - Seasonal - Grand Desert Resort

    3 weeks ago

    Las Vegas, United States Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Overnight Manager

    3 weeks ago

    Las Vegas, United States Travel + Leisure Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Lifeguard - Seasonal - Grand Desert Resort

    1 week ago

    Las Vegas, Nevada, United States Travel + Leisure Co. Full time

    Unlock the FunWe're on a mission to put the world on vacation at Travel + Leisure Co. Our team of passionate associates is dedicated to delivering exceptional experiences for millions of travelers worldwide.Your Role:As a Lifeguard and Activity Leader, you'll be the face of our resort, responsible for creating unforgettable memories for our guests. You'll...