VP of Resort Operations

2 weeks ago

Las Vegas, United States iNtegrity+ Full time

The Vice President of Resort Operations will provide leadership and direction for property operations. Specific areas of oversight include Hotel Operations, Food & Beverage, Catering & Banquets, Transportation, Retail, Spa & Salon, Guest Services, Facilities, all public areas, Nightlife, Golf Operations, and Horticulture. This position will establish short-and long-term operational goals for the property and will manage all operating costs, budgets, and forecasts to ensure that the property meets its stated financial goals while providing excellent guest service. The position is responsible for setting operational strategy and ensuring alignment with overall strategy; identifying and maximizing opportunities for operational departments and company success; maintaining all Company Values and standards; and ensuring excellent guest and team member experience. This position will be fully accountable for the financial performance, daily operations, guest satisfaction, and employee satisfaction for all areas of responsibility noted above.

JOB RESPONSIBILITIES:

  • Ensures the Company’s core values, and property standards are implemented and applied:
  • Care about everyone and everything
  • Show never ending attention to detail
  • Take responsibility; don't leave it to others
  • Always strive to be better
  • Establishes and implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; implements changes required for improvement. Identifies key drivers of success.
  • Held accountable, to a very high degree, for departmental performance
  • Responsible for the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Accountable for the performance of team members under his/her area of responsibility.
  • Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
  • Ability to work effectively with local union partners and CBAs.
  • Creates and administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.
  • Ensures departments deliver and maintain a maximum level of property-wide service and satisfaction.
  • Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
  • Oversees all hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within their area of responsibility. Creates a motivating environment.
  • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
  • Reviews major contracts and selects systems for the department. Coordinates contract compliance, change orders and problem resolution. Uses strong negotiation, problem solving & decision-making skills. Consults with legal counsel as required.
  • Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
  • Manages multiple priorities simultaneously and meets deadlines.
  • Must have the ability to promote positive, fair, and ethical relations with all team members, guests, and other third parties.
  • Create an enthusiastic, energetic service-oriented culture and provide leadership in developing employee engagement strategies, leadership engagement, and employee communication plans and activities.
  • Act as a role model of the Company Brand and effectively engaging and communicating with team members, as well as selecting, mentoring, and managing the performance of property leadership.
  • Provide leadership in the development and execution of the property’s marketing plans to optimize revenue and hotel mix.
  • Review daily, weekly and monthly financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Direct, plan, and implement property and/or business unit policies, guidelines and procedures as necessary to maximize returns and achieve productivity objectives.
  • Analyze operations to evaluate performance of the team in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy changes.
  • Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
  • Works with safety as a priority and follow department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.


Qualifications

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Age, Gaming and Certifications:

  • 21 years of age or above.
  • Will be required to obtain and maintain registration, or a license issued by the Nevada Gaming Board.


Education and/or Experience:

  • Bachelor’s Degree or above in a related field or equivalent experience required.
  • Minimum 10 years of Gaming and Hospitality experience, 7 years in a leadership role required.
  • Requires basic computer skills and knowledge of Microsoft Office.
  • Candidate must have experience with planning and project management.
  • Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
  • Knowledge of union as well as non-union working environments preferred.

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