Theater Operations Director

7 days ago

Las Vegas, Nevada, United States Palms Casino Resort Full time
Job Title: Director Theater Operations

Palms Casino Resort is seeking a highly skilled and experienced Director of Theater Operations to lead our Entertainment division. As a key member of our team, you will be responsible for ensuring that all entertainment venue operations provide a consistent, high-level of service excellence based on established standards and customers' expectations.

Key Responsibilities:
  • Provide strategic leadership and direction within the Entertainment division.
  • Manage relationships with clients, talent agencies, production vendors, suppliers, subcontractors, and team members.
  • Direct the project management of each event, from artist confirmation to settlement.
  • Responsible for the creation and implementation of the show's strategic project plan, focusing on Best-in-Class service for artists and guests.
  • Works in conjunction with the San Manuel Shared Values team to contract the entertainment acts and execute payment fulfillment.
  • Resolves problems, questions, or concerns from entertainment vendors, performers, and guests in an accurate and timely manner.
  • Manages event staff, both internal and contracted.
  • Ensures show quality standards are maintained, which includes providing team members with the tools necessary to complete their jobs efficiently and effectively.
  • Ensures all security, safety, and sanitation standards.
  • Identifies and informs management and resolves logistical/operational issues for events or circumstances requiring high-level attention.
  • Develops and maintains systems to inform management and staff of the operational details, services, and logistics for each event.
  • Manages departmental budget and accurately tracks/adheres to budget goals for the department.
  • Partners with Accounting and Finance for budgetary needs, including reports on departmental revenues and expenses.
  • Responsibilities include interviewing, hiring, and training employees, planning, assigning, reviewing, and directing work, evaluating, and appraising performance.
  • Stays abreast of current industry, technology and other trends and best practices within areas of responsibility.
  • Communicates pertinent internal and external information to leadership teams, peers, direct reports and team members as appropriate.
Qualifications:
  • Bachelor's Degree in Entertainment Management, Marketing, Business Administration or a related field required.
  • Minimum of eight (8) years of in-depth experience with proven ability to create live show production under pressure; preference for high-volume casino, resort or entertainment environment preferred.
  • Minimum of six (6) years in a supervisory role, directing and coaching others.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
  • Must be comfortable with preparing and conducting formal presentations to executives, stakeholders, and team members.
  • Must possess experience in managing complex projects including the lifecycle of each performance.
  • Experience in leading teams and departments within the entertainment industry including box office, ushers, ticket takers, security, and production.
  • Proven ability to manage external vendors efficiently and effectively.
  • Must possess keen leadership abilities, as well as organizational and strategic agility.
  • Ability to prioritize and manage multiple tasks/projects to support multiple high-level executive positions and multiple marketing/entertainment verticals under his/her purview.
  • High level of proficiency using Microsoft Word, Excel, PowerPoint and Outlook is required.
  • Strong leadership and people management skills required with good motivational and collaboration emphasis; communicates change effectively, overcomes resistance and builds commitment.
  • Ability to delegate, multi-task, lead and prioritize effectively in a dynamic, fast-paced environment.
  • Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.
  • Must be personable and professional, capable of using caution and discretion in communication.
Physical Demands:
  • Work is performed in a casino / hotel setting.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • May be exposed to smoke.
  • Incumbents may be required to work evening, weekend, and holiday shifts.
  • The noise level in the work environment is usually moderate to loud.
  • Constant contact with executives, department management, employees, and guests.
  • Prolonged sitting or standing and mobility.
  • Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
  • Eye/hand coordination.
  • Use of standard office equipment.
  • Ability to distinguish letters, numbers, and symbols
  • Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
  • Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

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