Technical Support Engineer

1 week ago

Sunnyvale, United States eGain Corporation Full time

Global brands trust eGain knowledge management software to improve customer experience and reduce service cost by automating customer engagement and empowering employees. Top rated by Gartner, the eGain Knowledge Hub orchestrates AI and experts to deliver trusted answers to our client’s customers, agents, and field staff.


We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.


Job Title: Technical Support Engineer

Location: Sunnyvale, CA

Experience: 0 to 5 years


Job Summary:

We are looking for a highly skilled Solution Success Engineer with 3 to 5 years of experience to support our enterprise-level SaaS application. The ideal candidate will have a strong background in providing application support using the knowledge of Java, JavaScript, MySQL, and UI debugging, and will be comfortable reading and analyzing code using Eclipse. This role requires excellent problem-solving skills, the ability to provide timely updates both internally and to customers, and a willingness to participate in on-call rotation and extend working hours as needed to collaborate with offshore teams.


Duties/ Responsibilities:

  • Advanced Application Support: Provide high-level support for complex issues in our enterprise SaaS application, ensuring swift and effective resolution.
  • Code Analysis: Utilize your knowledge of Java, JavaScript, and MySQL to read and analyze code using Eclipse to diagnose and troubleshoot application issues.
  • UI Debugging: Investigate UI-related issues using tools such as HTTP watch, Fiddler, etc.
  • Problem Solving: Apply strong analytical and problem-solving skills to identify the root cause of issues and implement solutions.
  • Collaboration: Work closely with internal departments, and offshore teams to resolve issues in a timely manner.
  • On-Call Rotation: Participate in on-call rotation and be available to address urgent issues outside of regular working hours as needed.
  • Communication: Provide timely and clear updates to internal stakeholders and customers regarding issue status and resolution.
  • Process Improvement: Contribute to the continuous improvement of support processes, tools, and documentation.
  • User Training and Documentation: Document technical issues, resolutions, and troubleshooting procedures for future reference. Assist junior team members in troubleshooting issues.


Education and Experience:

  • Education: Bachelor’s degree in STEM or equivalent work experience.
  • Experience: 3 to 5 years of experience in application support, with a focus on enterprise-level SaaS applications.
  • Technical Skills:
  • Knowledge of Java, JavaScript, and MySQL.
  • Traverse and debug code using Eclipse or other IDEs.
  • Proficient in UI debugging and troubleshooting.
  • AWS Certifications or hands-on experience working with SaaS applications built on AWS.
  • Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong verbal and written communication skills.
  • Ability to work independently and in a team-oriented environment.
  • Ensuring accuracy and thoroughness in all tasks.
  • Ability to manage and resolve conflicts effectively.
  • Flexibility to handle changing priorities and new challenges.
  • Prioritizing tasks and managing time efficiently, especially during high-pressure situations.


Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 53 minutes of your time)

  • Aptitude section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.


Step 2: Panel interview (max 60 minutes)


Next Step

Email your resumé to achille@egain.com with the position title “Technical Support Engineer” in the email subject.


Compensation

  • The base salary range is $70,000 to $100,000. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
  • Performance-based bonuses are tied to individual and company performance.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Restricted stock or stock option grants, subject to company policies and performance.

Please note that the compensation package can vary based on the candidate’s qualifications and experience level.

  • Technical Support Engineer

    2 weeks ago

    Sunnyvale, United States Juniper Neworks Full time

    ENGINEERING- Juniper Networks in Sunnyvale, CA seeks Technical Support Engineer: Provide high-quality hardware and software technical support for switching/routing/security products. Handle high priority/sensitive customer issues and ensure prompt service restoration and resolution to the customer's satisfaction. Part-time telecommuting allowed. $128,000/yr....

  • Technical Support Engineer

    1 month ago

    Sunnyvale, United States Juniper Neworks Full time

    ENGINEERING- Juniper Networks in Sunnyvale, CA seeks Technical Support Engineer: Provide high-quality hardware and software technical support for switching/routing/security products. Handle high priority/sensitive customer issues and ensure prompt service restoration and resolution to the customer's satisfaction. Part-time telecommuting allowed....

  • Technical Support Engineer

    1 week ago

    Sunnyvale, United States HeadSpin Full time

    HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and...

  • Technical Support Engineer

    7 days ago

    Sunnyvale, United States Juniper Networks Full time

    ENGINEERING- Juniper Networks in Sunnyvale, CA seeks Technical Support Engineer. Troubleshoot complicated hardware and software issues and replicate customer environments and network problems in the lab related to Juniper routing products. Full-time telecommuting allowed. $130,000/yr. - $181,250/yr. Email res (must reference Job Code #113758) to...

  • Technical Support Engineer

    1 week ago

    sunnyvale, United States eGain Corporation Full time

    Global brands trust eGain knowledge management software to improve customer experience and reduce service cost by automating customer engagement and empowering employees. Top rated by Gartner, the eGain Knowledge Hub orchestrates AI and experts to deliver trusted answers to our client’s customers, agents, and field staff.We dream big and sweat details. We...

  • Technical Support Engineer

    1 week ago

    Sunnyvale, United States eGain Corporation Full time

    Global brands trust eGain knowledge management software to improve customer experience and reduce service cost by automating customer engagement and empowering employees. Top rated by Gartner, the eGain Knowledge Hub orchestrates AI and experts to deliver trusted answers to our client’s customers, agents, and field staff.We dream big and sweat details. We...

  • Technical Support Engineer

    4 weeks ago

    Sunnyvale, California, United States IntelliPro Group Inc. Full time

    Job Title: Technical Support EngineerPosition Type: Contract, 12+ monthsLocations: Sunnyvale, California (Hybrid)Salary Range / Rate (Currency): $45/hr. to $55/hr. W2Job Description:1) Network troubleshooting2) Java, able to read code is fine3) Have used database4) Customer facing experience - Customer Tech support experience, this role needs to face clients...

  • Technical Support Engineer 4

    2 weeks ago

    Sunnyvale, United States Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...

  • On-Site Technical Support Engineer

    2 weeks ago

    Sunnyvale, California, United States Accuray Full time

    Company Overview:At Accuray, we are dedicated to making a significant difference in the lives of cancer patients globally. Our innovative approach in developing advanced treatment delivery systems and software aims to enhance the quality of life for those affected by cancer.Position Summary:The Field Service Engineer plays a crucial role in delivering both...

  • Technical Support Specialist

    6 days ago

    Sunnyvale, California, United States Juniper Networks Full time

    Job SummaryJuniper Networks, a leading provider of networking solutions, is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for troubleshooting complex hardware and software issues related to our Juniper routing products.Key ResponsibilitiesTroubleshoot and resolve...

  • Technical Support Engineer

    4 weeks ago

    Sunnyvale, United States LBX Food Robotics (Le Bread Xpress) Full time

    The ideal candidate will be responsible for configuring and troubleshooting our food robotic kiosk to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal...

  • Technical Support Engineer

    4 weeks ago

    Sunnyvale, United States LBX Food Robotics (Le Bread Xpress) Full time

    The ideal candidate will be responsible for configuring and troubleshooting our food robotic kiosk to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal...

  • Technical Support Specialist

    13 hours ago

    Sunnyvale, California, United States Juniper Networks Full time

    Job DescriptionJuniper Networks is seeking a highly skilled Technical Support Engineer to join our team.Key Responsibilities:Provide high-quality technical support for Juniper products via email and telephone communication.Handle high-priority and sensitive customer issues with professionalism and expertise.Collaborate with cross-functional teams to resolve...

  • Technical Support Specialist

    5 days ago

    Sunnyvale, California, United States Illumio Full time

    About the RoleWe are seeking a highly skilled Senior Escalation Engineer to join our team at Illumio. As a key member of our Support and Services team, you will play a crucial role in maintaining our technology deployments and providing exceptional support to our customers.Key ResponsibilitiesWork with industry-leading customers to maintain Illumio's...

  • Client Technical Support Specialist

    2 weeks ago

    Sunnyvale, California, United States IntelliPro Group Inc. Full time

    Job OverviewPosition Title: Technical Support EngineerEmployment Type: Contract, 12+ monthsLocation: Hybrid work modelCompensation: $45/hr. to $55/hr. W2Role Responsibilities:Network Diagnostics: Proficient in troubleshooting network issues.Programming Knowledge: Familiarity with Java; ability to read and understand code.Database Experience: Prior experience...

  • Technical Support Senior Manager:

    1 week ago

    Sunnyvale, United States Juniper Networks Full time

    ENGINEERING- Juniper Networks in Sunnyvale, CA seeks Technical Support Senior Manager: Ensure that the team delivers expert, high-quality technical assistance to Juniper Networks' customers, measured using industry standard metrics. Ensure that the necessary processes and policies are in place and are adhered to. Part-time telecom-muting allowed....

  • Hardware and Software Technical Support Professional

    5 days ago

    Sunnyvale, California, United States Juniper Networks Full time

    Job Summary:Juniper Networks is seeking a highly skilled Technical Support Engineer to provide top-notch technical support for our products via various communication channels. As a key member of our team, you will be responsible for handling high-priority and sensitive customer issues, ensuring timely and effective resolution.Key Responsibilities:Provide...

  • Technical Engineer

    4 days ago

    Sunnyvale, United States Cynet Systems Full time

    Got Questions? Email us: CSI-IT-141@CYNETSYSTEMS.COMJob Title: Technical Engineer (IWMS)Job Location: Sunnyvale, CAJob Type: ContractJob Description:Key Responsibilities:System Implementation and Integration:Implement and configure Archibus modules to meet organizational requirements.Integrate Archibus with other enterprise systems, including AutoCAD, BIM,...

  • Technical Engineer

    5 days ago

    Sunnyvale, United States Cynet Systems Full time

    Got Questions? Email us: CSI-IT-141@CYNETSYSTEMS.COMJob Title: Technical Engineer (IWMS)Job Location: Sunnyvale, CAJob Type: ContractJob Description:Key Responsibilities:System Implementation and Integration:Implement and configure Archibus modules to meet organizational requirements.Integrate Archibus with other enterprise systems, including AutoCAD, BIM,...

  • Technical Program Manager, Cloud Engineering

    1 week ago

    Sunnyvale, California, United States Amazon Full time

    About the RoleAmazon is seeking an experienced, self-motivated Senior Technical Program Manager with excellent technical program management skills and a background in software engineering to join Amazon's Cloud Engineering Team.Key ResponsibilitiesWork with cross-functional teams of technical and non-technical stakeholders to define strategy, capture...