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Clinical Support Associate
3 months ago
Description:
CSA positions to assist with an outreach and care coordination campaign to Medical Management department.
•Make outbound calls to providers, members, and Health staff regarding operational processes
•Timely communication of conflicts or difficulties with members or providers to the immediate supervisor
•Maintain confidentiality and privacy of member information in adherence to HIPAA and Confidentiality laws and regulations
•Adhere to mission, protocols, policies and procedures and meet required performance standards
•Timely attendance of Company-wide and department meetings and trainings and, as appropriate, actively participate
•Respond to emails, telephone calls, and other modes of communication promptly, professionally and courteously
•Interact with employees, members, and providers professionally
•Other duties and projects as assigned
Additional Skills & Qualifications:
•Basic knowledge of Medi-Cal and its covered services
•Knowledge of health-related community based organizations, health care delivery systems, and resources for the low income and elderly population
•As designated, bilingual in Spanish (not required for Utilization Management positions)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
