Regional Support Specialist

2 days ago


Phoenix, United States LMC Full time

LMC have partnered with an award-winning, family-owned Smart Building Controls Distributor who are looking for a Regional Support Specialist to join their Denver Office.


The Regional Support Specialist provides technical support and customer service to internal and external customers. Key responsibilities include assisting sales teams with technical sales calls, events, and training sessions, delivering training on new product lines, and conducting project visits within the assigned region.


Key Responsibilities:

  • Provide technical support via phone, email, and ticketing system.
  • Assist sales teams with technical calls, events, and product demonstrations.
  • Deliver in-person and virtual training sessions for customers and technicians.
  • Conduct on-site visits for technical support and troubleshooting.
  • Develop and maintain training materials and documentation.
  • Stay updated on product capabilities and industry trends.
  • Escalate complex issues to management or vendors.
  • Act as liaison between the service, customers, and sales teams.
  • Support sales growth by enhancing customer satisfaction.


Requirements:

  • Bachelor’s degree in engineering, computer science, or related field (preferred).
  • 3-5 years of experience in technical support or a related field.
  • Knowledge of networking (TCP/IP, serial-based communications) and Windows platforms.


Preferred Experience:

  • Proficiency in HTML5, CSS, JavaScript, Java, or similar programming languages.
  • Experience with databases (MySQL, SQL Server) and web development.
  • Background in HVAC or building controls.
  • Familiarity with building control protocols (BACnet, LonWorks, Modbus).
  • Experience working with Tridium Niagara (preferably N4 Certified)
  • Electrical wiring experience.
  • Strong technical knowledge, problem-solving, communication, and customer service skills.
  • Attention to detail and adaptability to evolving technologies.


Want to make a meaningful difference in the fight against climate change while advancing your career? Apply now



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