Sales Coordinator

The Oregon Fruit Company is a fast-paced, growth-oriented fruit processing company based in Salem, Oregon. Founded in 1935, the company acts like an 88-year-old startup, with an emphasis on new product innovation and disruptive communication to drive rapid growth in the foodservice and manufacturing ingredients channels. Oregon Fruit is family owned and seeking to share the things we grow in Oregon: Craft, Community and Fruit.

As a Sales Coordinator, you will be responsible for processing orders, sample process and documentation for the channel of business to which you are assigned and supporting other channels as directed. Additionally, this position supports the sales process by providing excellent customer service, administrative support and an understanding of company’s product portfolio. Strong computer skills and ability to analyze reports to accurately identify issues related to order processing will be essential.

Who you are:

Detail-Oriented and Process-Driven?

You thrive on managing complex orders and ensuring accuracy in every step, from order processing to logistics coordination.

Customer-Focused Communicator?

You excel in providing exceptional customer service, ensuring clear and timely communication with sales teams, customers, and vendors.

Tech-Savvy Problem Solver?

You are adept at using advanced computer applications and analytical tools to identify issues and streamline processes, ensuring smooth and efficient operations.

Essential Duties and Responsibilities

• Processes all orders with accuracy and timeliness. Works closely with production and logistics for order fulfillment.
• Communicates with Sales Management and customers on pricing information, sample requests, order confirmation, documentation and order statuses.
• Ownership of order process, production/logistic team communication and vendor portal to ensure accuracy of SKU data, establishing new items, pricing and creating promotional campaigns. 
• Coordinates assigned events and trade shows. Accurately and thoroughly tracks spending and ensures all needed items are ordered in advance from sponsoring venue. Act as the logistics liaison to ensure timely shipping and arrival. May need to provide support outside of normal business hours during trade shows via phone communication and/or booth staffing.
• Accurate and detailed reporting as requested.

Job Duties

• Provides customer service to all new and existing customers both internal and external on product portfolio, company information, pricing inquiries and sample requests.                 
• Tracks performance to include sales, pricing, and inventory and to drive sales while maintaining strong profitability. Understands every aspect of the sales channel to which assigned.
• Communicates with Sales Management on activity of purchase orders.
• Coordinates with other departments for QA and Shipping documents. New item set up docs for GDSN and DOT, if applicable. 
• Supports Sales team within other channels to include order processing, vacation coverage and customer service requests as needed.
• Runs and Creates reports in Microsoft Dynamics Nav, EDI, HubSpot, DOT, and PowerBI.
• Development and coordination of customer profiles, sales presentations, capabilities presentations – notes, follow-ups and sample requests.
• Provides customer service support to the consumer line via phone and email.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
• Works collaboratively and respectfully in a team environment with a spirit of cooperation.
• Strong time management practices, attention to detail and accuracy in all functions of job.
• Maintains punctual, regular and predictable attendance as assigned and approved by sales management.
• Act with Oregon Fruit Products’ Values, Purpose and Vision
• Other duties as assigned.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

Bachelor’s (B.A. or B.S.) or equivalent in Marketing, Business or related field strongly preferred; minimum 2 years’ in customer service/sales administration.      

Travel Requirement

This position does not require regular travel. There may be occasional travel for tradeshow activity, including the potential for evenings and weekends.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as margins, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills

Job requires specialized computer skills. Complete mastery with Microsoft Office Suite – Excel, Word, Outlook, PowerPoint. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, communicate by email and use scheduling software.

Reasoning Ability

Ability to recognize and define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, or reach with hands and arms.

The employee must occasionally lift up to 25 lbs and/or move up to 50 pounds. This position requires frequent computer use. The noise level in the work environment is usually moderate.

Oregon Fruit Company is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.