Inside Sales

3 weeks ago


Sarasota, United States Veransa Group, Inc Full time

Inside Sales /Customer Service Representative

Inside sales and Customer Service Representatives manage and maintain designated customer accounts.  

 

Responsibilities

  • Develop new business by prospecting new opportunities, following up on leads, and ensuring a smooth sales process
  • Manage and grow an existing portfolio of customers by cross-selling different product lines and handling customer service issues.
  • Maintain a high volume of customer contacts on an ongoing basis in the CRM
  • Complete special projects as assigned
  • Spend 75-90% of time on the phone calling customers/ prospects
  • Develop and research prospect lead lists
  • Keep management informed of all activity
  • Develop, report and manage activity reports for customer base
  • Resolve customer complaints by investigating issues, making recommendations and answering key questions
  • Following up on customer contacts at year end for update and realignment of orders
  • Answering consumer questions based on expertise of product
  • Reporting competitive information to senior management
  • Stay connected in the industry with various types of research, including infrequent trade show attendance, competitive research projects, trade organization research, etc.
  • Other duties as required

 

Qualifications

  • High School diploma or equivalent
  • 1 -2 years in customer service preferred but not required
  • High energy and love of speaking to customers/prospects
  • Good team partnership
  • Computer literacy; MS Office, EDI, CRM
  • Well organized and responsible with an aptitude in problem-solving
  • Excellent communication, sales, and customer service skills
  • The ability to work independently and multitask, work in a fast-paced environment, and meet deadlines

 

Salary

  • $15 per hour, plus potential commission
  • Full employer paid benefit package (Health, Dental, Vision, Short and Long-term Disability and Life)
  • 40k, with match


Send your resume to:

lauren.ortner@veransa.com



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