MIAMI - Lead Operations Supervisor

3 weeks ago

Miami, United States Museum of Sex Full time
TITLE: Lead Operations Supervisor

DEPARTMENT: Operations Attractions

REPORTS TO: General Manager

LOCATION: Miami, FL

HOURS: Full time

PAY TYPE: Salary

PAY: $65,000 annual

FLSA STATUS: Exempt

Role Summary

At the Museum of Sex, the Lead Operations Supervisor is a part of the Museum's Leadership Team and is responsible for the guest-focused, successful, and safe operation of the Lead Operations Supervisor will support the teams through effective training & development, scheduling, team management, and covering Manager on Duty shifts.

Primary Job Responsibilities
  • Own the daily operation of the business through effective planning
  • Drive high sales performance, while monitoring daily sales and goals including retail and game up-sells
  • Analyze retail reports to make continual sound business decisions, while collaborating with the Product Manager
  • Partner with human resources for recruitment, training, development, and progressive disciplinary action
  • Partnering with the Facilities Team to ensure that the galleries and Superfunland are always in pristine condition and working appropriately
  • Drive a guest-focused culture, always looking to improve the guest experience using guest and team key performance indicators
  • Work with the General Manager to build appropriate labor schedules and operating budgets
  • Consistently coaching the team, finding areas of opportunity to build training programs - focusing on creating a clear line of succession
  • Manage the communication of incoming guest e-mails through our CRM platform, HelpScout, in conjunction of the Administrative Assistant
  • Ensure that up-selling is happening within the admissions team to achieve budgeted revenue
  • Report key-results to the General Manager, providing feedback on ways to improve and optimize the overall operation
  • Communicates effectively to all levels of the business
  • Act as Manager on Duty in a regular rotation
  • Lead other projects and initiatives as assigned

Employee Qualifications
  • Experience in a museum, attraction, or entertainment venue at a supervisory or management level
  • Excellent management and supervisory skills
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment
  • Proficient in Microsoft Office Suite or similar software.
  • Extremely detail-oriented and organized
  • Excellent communication skills, and the ability to connect with people of all kinds
  • Dependable and friendly individual that enjoys working with a team
  • Thrive working in a fast-paced, dynamic environment
  • Ability to work nights, weekends, and some holidays
  • Multilingual is a plus
  • Strong interpersonal skills and the ability to communicate effectively and clearly in stressful situations and maintain a calm demeanor
  • Must be a true self-starter and able to execute assignments independently
  • Strong work ethic and ability to work effectively as part of a team
  • High level of integrity and dependability with a strong sense of urgency and results-orientation

Physical Demands / Work Environment
  • The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to lift boxes and equipment.
  • The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue.
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