Business Operations Manager for iFLY Miami

3 days ago

Miami, Florida, United States iFLY Miami Full time
About the Role
iFLY Miami is seeking a highly motivated Business Operations Manager to oversee the daily operations of our indoor skydiving facility. This is a dynamic role that requires strong leadership and communication skills, as well as the ability to think critically and make strategic decisions.

Responsibilities include managing the location's operations, driving financial success, and developing a diverse and customer-centric team. You will be responsible for ensuring the smooth day-to-day operation of the facility, including managing staff schedules, overseeing safety protocols, and implementing sales promotions and marketing initiatives.

The ideal candidate will have at least five years of experience leading teams in a high-volume customer-facing sales setting, with a proven track record of driving revenue growth and improving operational efficiency. Excellent oral and written communication skills are essential, as is the ability to work collaboratively with senior management and other stakeholders.

In this role, you will have the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering exceptional customer experiences and driving business results. If you are a motivated and results-driven professional with a passion for leadership and operations, we encourage you to apply for this exciting opportunity.

Daily Responsibilities:
  • Maintaining our safety culture by holding frequent safety meetings with the team.
  • Overseeing all daily operations to drive efficiency and grow sales.
  • Developing and executing an annual operating plan to exceed budget, profit, and drive year-over-year growth.
  • Establishing team goals based on business objectives and providing regular updates on their progress to the team and senior management.
  • Writing and adapting team member schedules to meet business needs.
  • Monitoring the flight manifest to ensure maximum occupancy.
  • Preparing payroll and timekeeping reports.
  • Managing budgets, controlling operational expenses and improving profit margins where possible.
  • Participating in marketing-related photography, video, and social content capture for promotional usage.
  • Recruiting, hiring, and retaining an enthusiastic team of employees.
  • Evaluating individuals, providing recognition and disciplinary action when appropriate.
  • Ensuring staff is accountable to policies and guidelines while positively promoting iFLY's values and mission.
  • Motivating teams to exceed goals with incentive programs and other rewards.
  • Implementing sales promotions and marketing initiatives.
  • Strategically building relationships with area businesses, hotels, and restaurants with the goal of increasing recommendations to iFLY.
  • Ensuring the facility and grounds are clean and well maintained.
  • Confidently speaking to media as a representative of iFLY Miami.
  • Additional duties based on business needs.

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