Team Lead Operations

3 weeks ago

Miami, United States Blacklane Full time

We are looking for a strategic and data-driven Team Lead of Operations to lead our Miami operations. Ideally you are comfortable with ambiguity and can derive strategy from it, enjoy working as an owner and have clear execution ability, and have had experience with and are passionate about scaling operations in a new region. This role will report to the GM of Miami, and will work closely with the Miami marketing and sales teams to ensure all demand needs are met.
YOUR CHALLENGE:

  • Market Strategy & Planning: Develop and implement strategies that drive growth and market share in Miami. Utilize market insights to identify opportunities and adjust tactics to remain competitive.
  • Driver & Rider Engagement: Develop and execute initiatives to enhance driver engagement, satisfaction, and retention. Prioritize the needs and safety of riders and drivers through innovative programs and operational support.
  • Operational Excellence: Manage and optimize the day-to-day operations of Blacklane in Miami, ensuring our service meets and exceeds user expectations. Proactively resolve operational issues and implement new processes for continuous improvement.
  • Team Leadership: Build and lead a high-performing team, fostering a culture of innovation, collaboration, and data-driven decision-making. Coach, mentor, and develop the operations team to achieve their full potential.
  • Data Analytics & Optimization: Use data to understand key operational metrics, optimize processes, and drive strategic decisions. Leverage quantitative analysis to evaluate performance, identify trends, and enhance operational outcomes.
  • Cross-Functional Collaboration: Partner with Product, Marketing, Finance, and Policy teams to drive city-wide initiatives and campaigns. Align cross-functional efforts with Blacklane's overall business objectives.
  • Regulatory & Compliance Management: Work closely with local regulatory authorities and ensure compliance with city-specific transportation regulations.
ABOUT YOU:
  • Bachelor's degree in a relevant field (e.g., Operations Management, Business Administration, etc.), and 6+ years of experience in fast-paced operations strategy, business management, or management consulting, preferably in the mobility space
  • Based in Miami, with a willingness to co-work 2x per week
  • Bilingual in Spanish (required)
  • Analytical Skills: High proficiency in data analysis, with a strong ability to interpret and act on data insights, and experience with data visualization tools (e.g. Tableau) and SQL (preferred)
  • Adaptability: Ability to thrive in a rapidly changing environment and handle ambiguity with a positive attitude. Strong organizational skills and ability to manage competing priorities effectively.
  • Leadership Skills: Proven ability to lead teams and drive organizational change. Strong decision-making capabilities with a track record of motivating and inspiring teams to achieve ambitious goals.
  • Collaboration & Communication: Exceptional communication and interpersonal skills. Proven ability to build strong working relationships with diverse stakeholders and partners.
  • Strong project management skills and attention to detail.
MORE THAN A JOB:

We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it's for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry.

Working at Blacklane: We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees. Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values. For our employees outside these geographies we promote having a hub life where our employees come together in their specific locations as we believe this plays a crucial role in supporting employee well-being, facilitating career development opportunities such as shadowing and mentorship programs, and nurturing a sense of belonging within our team. We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work. Through our dedication to cultivating a strong company culture, we aim to drive engagement, productivity, and success across the organization and also offer the following:
  • Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
  • Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
  • Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us
  • Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
  • Fair Remuneration: We've banded salary levels and matched them to the local costs of living, meaning you're always paid fairly and you know that the rest of the crew is too.
  • Sustainability: We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
  • Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
  • Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.

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