Genesys Cloud CX Reporting Specialist
4 weeks ago
Overview:
Cynet Systems is seeking a skilled Reporting Analyst to join our team and contribute to the development of native Client Cloud CX reports and dashboards. As a Reporting Analyst, you will design and develop reporting solutions using Tableau and/or PowerBI, conduct data query/extraction coding using big data, noSQL, and SQL technologies, and collaborate with various teams to ensure reporting solutions meet business requirements.
Responsibilities:
• Develop and manage native Client Cloud CX reports and dashboards
• Design and develop reporting solutions using Tableau and/or PowerBI
• Conduct data query/extraction coding using big data, noSQL, and SQL technologies
• Collaborate with various teams to ensure reporting solutions meet business requirements
Requirements:
• Advanced knowledge of Contact Center Reporting and dashboards, including Client Cloud CX
• Proficient in Tableau and PowerBI design and development
• Experience with big data, noSQL, SQL data query/extraction coding
Preferred Qualifications:
• Experience in developing complex reporting solutions for large data sets
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