Human Resources Manager

Position Summary

The Senior Human Resources Manager is primarily responsible for ensuring the effective operation of the organization’s Learning Management System (LMS). This includes creating professional, high-quality and educational training materials, and supporting the development of team members through innovative and impactful learning solutions. The ideal candidate is both a strategic thinker and a hands-on content creator, proficient in using e-learning creation tools such as Articulate 360, Lectora, Canva or similar software programs.

ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job.   Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATION

Responsibilities 

• Manages all aspects of the LMS, including but not limited to user accounts, course assignments,  communications, access permissions and system configurations.
• Designs, develops and delivers engaging, professional and educational e-learning courses, tailored to the needs of the business.
• Writes and edits course content, including scripts, instructional text, and assessment materials.
• Creates interactive and visually appealing online presentations, videos, and simulations using e-learning content creation tools.
• Incorporates adult learning principles and instructional design best practices into all training materials.
• Collaborates with leadership and departmental managers to identify training needs and skill gaps.
• Develops and implements a strategic training roadmap to address current and future organizational needs.

• Provides HR policy guidance and interpretation. Assists in the identification of policy needs, and creates or revises policies as necessary.
• Manages the Corporate Team Member of the Quarter program, which includes the nomination and voting process, ordering of awards, coordination of the associated lunch event, and the sending of all related calendar invites and communications.
• Handles any requests to the Human Resources department related to the CARF accreditation process.
• Creates professional presentations in PowerPoint to report on Human Resources analytics for delivery to Executive Leadership.
• Maintains confidentiality while exemplifying integrity, ingenuity, and exceptional work ethic.

• Assists with departmental projects or initiatives as they arise.
• Performs related duties as assigned. 

Core Competencies                                                   

Leadership

Sets and enforces standards. Applies organization core values to guide decision making.  Works well with others and encourages teamwork and development.  Displays initiative.  Self-confident and motivates others.  Fair and consistent when evaluating or modifying behaviors in others.  Celebrates and rewards accomplishments.

Job Knowledge

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols.

Accountability

Results oriented.  Sets goals, accepts responsibility for achieving results, and quality of work.  Takes ownership, remedies errors, and learns from mistakes.  Responds professionally to constructive criticism.

Communication

Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change.

Professionalism

Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately.

Job Specific Competencies                                                                                                                                                             

Computer Skills

Possesses expertise in select IT proficiencies pertinent to the position.     Computer skills may include internet and email, hardware and software, word processing, graphics and multimedia, spreadsheets and databases, and programming and scripting. Understands trends in technology and uses technology to enhance performance and advance work products throughout Goodwill.

Critical Thinking

Responds to situational context with logical analysis of relevant information. Makes decisions and solves problems using sound, inclusive reasoning and judgment.

Decision Making

Identifies and evaluates critical factors and alternatives. Anticipates outcomes and foresees logical consequences.  Navigates risks and uncertainty.  Seeks input from others.  Persistent and makes difficult decisions objectively and pragmatically. Sought after for advice and solutions.

Detail Oriented

Closely monitors and focuses on details. Thorough and accurate in all assignments achieving a high degree of quality. Understands causes with deficiencies, problems, or mistakes - not just the effects.

Project Management

Strategizes and executes projects utilizing business acumen, communication, collaboration and leadership. Manages risks, resources, scheduling, and expenditures. Institutes critical thinking, problem solving and team management. Delivers concise project status. Holds collaborators accountable.  

Education, Experience, and Requirements

Required

• Minimum of 5 years experience in training or learning and development roles within the Human Resources function. 
• Proven experience managing an LMS and developing e-learning content.
• Must have strong skills with e-learning development tools such as Articulate 360, Adobe Captivate, or similar software programs.
• Strong command of Microsoft Office Suite, including a minimum of an intermediate skill level with PowerPoint and Excel specifically.
• Thorough understanding of employment laws. Proven ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Proven experience in exercising effective independent judgement and independent work completion with minimal supervision.
• Excellent project and time management skills with a proven ability to meet deadlines.
• Outstanding analytical and problem-solving skills.    View problems not as “yours” but as “ours.”
• Possesses effective verbal and written communication skills among diverse audiences. 
• Must be collaborative to arrange programs and sessions with store and operations management.  
• Ability to maintain effective working relationships with all team members.

• Must be highly detail-oriented and organized.
• Possesses strong interpersonal skills with excellent communication skills. 
• Exhibits a high level of integrity and business ethics. 
• Exhibitsa high level of adaptability and flexibility. 

Preferred

• Bachelor’s degree in any related field preferred, or a combination of education and relevant experience.

Environmental Factors 

• Majority of duties performed in an office environment with regulated temperatures. Other duties may be performed outside the office environment where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.

Physical Factors

Must be able to lift, carry, push, and pull a minimum of 25 pounds.

Must be able tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.