Human Resources Manager

Position Summary

The Human Resources Manager provides proactive guidance in all areas, but is primarily responsible for managing team member relations at multiple locations. Additional areas of responsibility may include assisting others in the department with performance management, training and development, diversity, equity and inclusion, and team member engagement initiatives. The Human Resources Manager also serves all team members for the benefit of both the individual and Goodwill of Southern Nevada.

ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job.   Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATION

Responsibilities 

• Maintains in-depth knowledge of legal requirements related to the day-to-day management of team members, reducing legal risks and ensuring regulatory compliance. 

• Uses a personal vehicle to travel the Las Vegas valley as necessary to manage job-related assignments.

• Focuses on team member retention by tracking and analyzing retention metrics, assessing reasons for turnover, and reports findings to develop and implement initiatives designed to improve retention.
• Works closely with management to improve work relationships, build morale, and increase productivity and retention.
• Assists in creating, reinforcing, and furthering Goodwill culture and team member engagement.
• Works with management and other HR team members to conduct team member relations needs assessments for purposes of developing training programs, career paths, and mission services.
• Reviews corrective actions, exit forms, and other team member documents for appropriate data, verbiage, and action. Co-recommends exit decisions with management.
• Conducts thorough, legally-compliant investigations independently or in concert with management and makes recommendations for course of action.
• Conducts weekly new hire orientations in person at our Boulevard Mall store location, or other potential locations in the Las Vegas area.
• Ensures Goodwill core values are adhered to in all team member conversations and documentation.
• Creates, enhances, and edits training materials for new hire orientation, leadership programs, leadership training and other programs on a consistent basis to meet the needs of participants and subject matter experts.
• Maintains knowledge of current internal and external trends in order to ensure the performance of the Human Resources function is progressive and effective.
• Provides HR policy guidance and interpretation.
• Maintains confidentiality while exemplifying integrity, ingenuity, and exceptional work ethic.
• Tracks exit interview data for separating team members.
• Follows up with management regarding policies and potential revisions.
• Performs related duties as assigned. 

Core Competencies                                                   

Leadership

Sets and enforces standards. Applies organization core values to guide decision making.  Works well with others and encourages teamwork and development.  Displays initiative.  Self-confident and motivates others.  Fair and consistent when evaluating or modifying behaviors in others.  Celebrates and rewards accomplishments.

Job Knowledge

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols.

Accountability

Results oriented.  Sets goals, accepts responsibility for achieving results, and quality of work.  Takes ownership, remedies errors, and learns from mistakes.  Responds professionally to constructive criticism.

Communication

Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change.

Professionalism

Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately.

Job Specific Competencies                                                                                                                                                             

Detail Oriented

Closely monitors and focuses on details. Thorough and accurate in all assignments achieving a high degree of quality. Understands causes with deficiencies, problems, or mistakes - not just the effects.

Service Oriented

Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills.  Establishes and maintains effective relationships.  Meets quality standards and evaluates customer satisfaction and results.  

Analytical Thinking

Utilizes logical and strategic reasoning to break down and work through a situation or problem.  Applies verbal and listening skills, problem solving, and creativity.  Makes decisions based on the data and personal judgement.  Collaborates for data gathering and assumption validation.

Consistency

Performs duties and makes decisions in a reliable, logical, accurate and fair manner. Constantly achieves the established level of expected quality.

Interpersonal

Displays effective verbal, non-verbal and listening skills.  Self-confident, positive, and adaptable.  Builds strong relationships and solicits feedback.     Manages conflict and is receptive to feedback.  Empathetic and emotionally intelligent.  

Education, Experience, and Requirements

Required

• Minimum of 5 years of experience in resolving complex HR issues in all HR disciplines. 
• Must be available outside of normal business hours, including weekends, to handle employee relations issues as they arise.
• Thorough understanding of employment laws and five years’ experience.
• Must have proven experience in effectively counseling individuals in the workplace, showing adaptability to team members’ needs.
• Strong project and people management skills.
• Proven experience in exercising good, independent judgement and creativity as necessary in program development and identification of solutions for team members.
• Outstanding analytical and critical thinking skills. View problems not as “yours” but as “ours.”
• Possesses effective verbal and written communication skills among diverse audiences. 
• Proven experience in maintaining confidential records and detailed documentation.
• Possesses collaboration skills to arrange programs and sessions with store and operations management.
• Ability to maintain effective working relationships with all team members.
• Ability to work independently and with minimal supervision.
• Familiarity with a wide range of local community resources, services, and training.
• Possesses a current driver’s license and be fully insured according to Nevada law and Goodwill’s insurance coverage policy.
• Must have a personal vehicle and be willing to travel the Las Vegas valley to manage job-related assignments.
• Strong interpersonal, customer service, organization skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong computer skills, including proficiency with Microsoft Office suite (Word, Excel, and Outlook).

Preferred

• Bachelor’s degree in any related field preferred, or a combination of education and relevant work experience.
• Bilingual (English and Spanish) a plus.

 Environmental Factors 

• Majority of duties performed in an office environment with regulated temperatures. Other duties may be performed outside the office environment where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.

Physical Factors

Must be able to lift, carry, push, and pull a minimum of 25 pounds.

Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.