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ServiceNow Product Owner

3 months ago


Tampa, United States Wipro Full time

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

  • A PROUD HISTORY OF OVER 75 YEARS
  • FY22 REVENUE 10.4 BN USD
  • WE’RE PRESENT IN 66 COUNTRIES
  • OVER 1,400 ACTIVE GLOBAL CLIENTS

Role – Product Owner (ServiceNow)

Location – Dallas, TX I Tampa FL (Hybrid)

Employment - Full time


JD -

As the Product Owner, you will play a crucial role in driving the development and enhancement of our ServiceNow platform to streamline workflows and deliver exceptional solutions to our customers and internal stakeholders. You will collaborate closely with cross-functional teams to define product strategies, prioritize backlog items, and ensure the successful delivery of features and improvements across various ServiceNow modules.

Key Responsibilities:

  • Collaborate with stakeholders to define and prioritize product features and enhancements across the ServiceNow platform, with a primary focus on Customer Service Management (CSM) while encompassing IT Service Management (ITSM) and other modules, aligning closely with business objectives and customer needs.
  • Manage the product backlog, prioritize items, and ensure timely delivery of features.
  • Work closely with development teams to translate requirements into user stories and acceptance criteria.
  • Conduct user research, gather feedback, and incorporate insights into product development.
  • Act as the subject matter expert on the ServiceNow CSM platform and stay updated on industry trends and best practices.
  • Provide leadership and guidance to Agile development teams throughout the product development lifecycle.
  • Work with Customer Success teams to ensure successful adoption and usage of the ServiceNow CSM platform.
  • Participate in sprint planning, review meetings, and retrospectives.
  • Monitor product performance, analyze data, and identify areas for improvement.
  • Collaborate with internal teams to develop training materials and documentation for end users.

Requirements:

  • Proven experience as a Product Owner, Product Manager, or similar role, preferably with a focus on ServiceNow CSM. TSM is a plus.
  • Strong understanding of Agile methodologies and experience working in Agile environments.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work effectively in a cross-functional team environment.
  • Experience with ServiceNow or similar IT Service Management (ITSM) platforms is highly desirable.
  • Certification in Agile (e.g., Certified Scrum Product Owner) is a plus.


Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status