Service Manager

3 weeks ago

Atlanta, United States Solomon Page Full time

Our client is looking to fill the role of Service Manager. This position will be in Atlanta, GA.


Responsibilities:


  • Plan, organize, and establish objectives and goals for duties assigned
  • Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
  • Establish and review estimates, inspections, letters, scopes, proposals and invoices for service work
  • Monitor and teach subordinates
  • Determine required staffing; hire and fire as needed within company guidelines, working with HR representative to hire appropriately with OUP approval
  • Maintain open lines of communication with the customers, management and employees
  • Liaison with all other departments as needed
  • Determine/establish training of any kind that best fits the needs of the employees and the business model
  • Dispatch Service technicians
  • Handle all day-to-day service department business including review of daily timecards and service tickets, review Hot Sheet requests, creating service tickets, scheduling and dispatching service crews, and communicating with field Service crews and office staff
  • Develop and execute a departmental sales plan
  • Ensure that customer service needs are being exceeded
  • Assist in collection of past due accounts receivable for service related work
  • Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
  • Issue proposals for service related work
  • Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
  • Report monthly financials to the President
  • Review performance of existing service personnel (field and office) on a regular basis
  • Ensure that field personnel are fully trained in order to perform their job at a high level Schedule safety/ material/ procedure trainings as needed
  • Review the daily service schedule
  • Answer phones and e-mails as needed
  • Meet with customers as needed
  • Maintain the highest level of morale possible by example
  • Perform other tasks or duties as assigned


Required Qualifications:


  • Knowledge of and/or experience with all types of roofing
  • Must be able to sell, estimate and develop new business
  • Able to read blueprints and understand specifications
  • Strong computer skills
  • Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
  • Ability to professionally manage existing and new accounts and a TEAM / department of 7+/- individuals
  • Solid verbal, written, interpersonal and listening skills
  • Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the organization
  • Respond to calls within 24 hours


If you meet the required qualifications and are interested in this role, please apply today.


The Solomon Page Distinction


Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs – this specialized approach sets us apart in the industries we serve.


About Solomon Page


Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.


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